JonPR
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72 hours is reasonable. I've been down this path (successfully!) a couple of times before. I'm a bit busy for the next few days so don't have time just now.
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I intend to start a new thread as-and-when. I'm giving them time to respond to the claim, on the off-chance that they settle. Should they do so, I'll include details in that thread.
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Excellent result! Well done to all concerned. This will be massively useful in a similar claim I am launching: sold a vintage model steam engine (£190) via Ebay, dispatched Packlink/Hermes, vanished en-route. I've only started the claim today, so it's possible they may simply settle.
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