Hi, Evri have lost another parcel of mine, please don't ask why I decided to use them again - I've been using RM only since this parcel went missing. Sent a New Nintendo Switch Console. Insurance not purchased but correct value stated when purchasing label through Evri website. Parcel value is £245. Sent the parcel on the 29th August 2023 and lost on the same day, sent a claim on the 14th Sept 2023, received a response back today (03/10/2023) stating they're not paying the measly £20 compensation as item is on the "non-compensated list" - Would it still be possible to take this through to court and still win? I've attached my LOC which I'll be sending out tomorrow via RM. Thank you Edit: Added parcel value evriLocRedacted.pdf

Apologies for not posting any updates about the case, I've been busy with work etc so it's the last thing on my mind to do so, will make sure to update the post regarding the case from now on. I've been having a look to try to find some information but couldn't find much. I understand that it was stupid to not declare the full value but in my mind at the time I guess I didn't want hermes to know the full value of the parcel in case it got stolen, but it ended up happening anyway. I've attached the full defence Thanks claimform.pdf

Hi, I have mediation coming up soon and wanted to know if the fact that I put the parcel value as £999.99 instead of the actual full value will effect the chances of receiving the full value of the money I'm claiming? Added PDF for context Thank you Screenshot 2022-03-15 at 18.06.30.pdf

Updated version below The claimant used the defendant's courier service to deliver two MSI GeForce RTX 3070 Graphics Cards, value – £1798 to a UK address. Reference number xxxxxxxxxxxx. The defendant breached the contract by either losing the items or it was stolen by an employee of the defendant whilst in their care. The defendant has refused to reimburse the claimant to the full value of the items. The claimant seeks £1798 + £16.98 postage cost plus interest pursuant to section 69 County Courts act 1984 + court costs. Thank you

Hi, Will be sending the Particulars of claim off today but just wanted to make sure it's okay. The claimant used the defendant's courier service to deliver two items, value – £1798 to a UK address. Reference number xxxxxxxxxxxx. The defendant breached the contract by losing the item or was stolen by an employee of the defendant, and refuses to reimburse the claimant to the full value of the items. The claimant seeks £1798 + £16.98 postage cost plus interest pursuant to section 69 County Courts act 1984 + court costs. Thank you.

Would it be wise to also include the PDF file of images in the correct order so it makes sense, with the letter of claim? Or should that be saved for the county court claim?

That's now been sent, thank you. I guess that message is the Letter of claim? Should I also get that sent out to the main head office via post?

Thanks dx Have you managed to look at the pictures BankFodder? I sold the items via eBay but bought the shipping through the Hermes website. There's a screenshot of the eBay sale in the PDF. From what I remember I think I undervalued and typed £1000 for the value of the items, but of course I can't confirm this as it doesn't show you through the Hermes website. This is the message I received from Hermes yesterday after filling out the claim form they provide. Hi XXXXX, Thank you for submitting the required information for your claim. I’m sorry for any inconvenience caused by this situation, so I would also like to thank you for your patience while we reviewed your claim. I understand how frustrating it can be for both you and your recipient when a parcel isn’t delivered as expected. When issues arise, we will always seek to remedy the situation and we are happy to pay up to the level of cover selected by our customers, for included items. I have investigated your claim and I'm pleased to confirm, due to the level of cover you chose, we will be processing a payment for the full value of £316.98 including postage costs back to you. So that we can process this as quickly as possible for you, we kindly request that you send us some details: - your bank sort code - your bank account number (the short one, not the long card number) - your name as it appears on your bank card Once we have received the above information, we will send you a further email once the payment has been processed. This can take up to 5 working days to reach you. If you need anything in the future, please contact your Hermes Customer Service Team and we’ll be happy to help. Kind regards, Mike L Hermes Send Claims Department

Hi all, I'm looking to take a case I've got open with Hermes further as I'm not satisfied with what they've offered me. Sent off a parcel in a brown box, customer received a bag full of Matalan kids clothing with my label stuck on the Matalan bag. I've attached a PDF with all the images, they might be a bit muddled up but should be clear enough to understand what's happened. Couldn't add the the pictures as max file size exceeded but it seems like they ripped off the original label on the Matalan parcel which was on the back. Details of this case: Date Sent: 08 October 2021 What was the item: Two GPU's what was its value: £1798 - Price sold on eBay Was the item properly declared: Yes Was the value properly declared: I'm pretty sure I did, possibly undervalued. Did you take out the so-called insurance: Yes Did you book this with HERMES directly or did you use a broker such as Packlink or parcel2go?: Direct through Hermes website Was the parcel simply lost? Or is it damaged and then destroyed? Or is it simply damage?: Lost/stolen/swapped I filled out the claims form they provide and today they've said they'll refund the £300 "insurance" + the postage I paid (£16.98). Now what I want to know is, I reply to reject the amount their offering and send the complaint through the Hermes support ticket I've got currently open or should I send the complaint via post to the head office or via email to customer service? I've read through several posts and I've got an outline of what needs to be done and the timeframes that it should take. Thank you hermespics.pdf