Hi there,
Very annoyed with the way SAMSUNG operates, and definitely the last time I am purchasing any product from them.
I bought a SAMSUNG S21plus on their website taking advantage of SAMSUNG week and UNIDAYS discounts. Even though it was advertised as next day delivery, when checking out it only gave me the option from 12th November onwards.
On 12th November evening and after receiving no signs of delivery, I give them a call and they tell me that my order has been cancelled even though they did not send me any communication. One of their resolution managers said that she would call me yesterday at 10 am which she never did and after calling them a couple of times, she just sends me an email saying that there is nothing she can do and the order has been cancelled.
I want to know whether if there is anything I can do as it seems that they are falsely advertising and when the customer buys the product then they refuse to deliver it.
Just to be clear apart from my order acknowledgment I did not receive any dispatched note.
Thanks