I have received a refund of £555 at midday today. I will fully recommend this forum. I appreciate and am grateful for the support and advise I received here. I have made a wee donation to the site .

It sounds like he is saying he will refund what I have askedfor including the vet fees. How long do I give him to refund? I think it should be today. Goods returned, so refund should be given ASAP.

They didnt ask me to take the animal to the vet. I called to advise and followed with an email to them with pictures of it showing its illness on 7.9.21. I got an Emergency appointment for the following day. 8.9.21. Whereupon the vet said the animal was so sick, it required to be kept in for treatment as it really was in a bad way. It was in the vets for 6 nights. I called each day and the vet said not ready to leave. 8.9.21- Reptasia told me I had to activate a free 30 day insurance voucher, (which they only sent On 8.9.21) however I couldn't activate as there is no drop down option for Angolan python. (I suspect it would not be honoured anyhow as the snake would be deemed as having a pre existence condition) After the last post in the thread here above, I resent this to Reptasia today: "Further to my email of 14th of September, and the previous email sent today, for the avoidance of doubt as the defect in the snake sold to me has manifested itself within 30 days of having bought it, I'm asserting my right to reject the snake under the consumer rights act. This entitles me to a full refund and in addition, I require you to reimburse me with all of the veterinary costs which I have reasonably incurred so far in an attempt to mitigate and retrieve the situation. I'm sure you are aware, under the consumer rights act you are obliged to reimburse me the full £556. Regards " The reply from Reptasia A few minutes ago "Good afternoon D Thank you again. This is what we would be paying yes. However I would like to state that the vet bills actually are liable to the vets themselves by refusing to let the animal leave they took on responsibility as per taking possession rules. The insurance was able to be taken out, we called the insurers so none of the costs are liable to ourselves. You may check that with trading standards directly with both points above. However it will be paid, but your knowledge on the law in this situation, unfortunately falls quite short indeed. I appreciate your effort in trying though. Kind regards Richard Unfortunately no time scale for payment, but thats the first time he has said it will be paid....

You mean will they refund the vet fees? They have not said they will refund any of it. His manager Sam at the pet shop has been told not to discuss the issue with me. And any attempts to discuss my refund are met with "Luke/upper management will contact you." The owner Luke Fines has never contacted me. Received today is the nearest Iv came to them saying I will be refunded. "Good morning. The refund will be authorised once it arrives back later today. Kind regards Richard" I have written to Reotasia detailing what I require by way of a refund - detailed in a prev message in this thread.

The vet report and pictures taken by the vet were sent 9.9.21and receipt for payment sent 16.9.2 via email. He is in possession of copies of those. They have said today via email re why the have not refunded me. it is company policy but as soon as its back and inspected it will be sent to accounts to make payment.

The business is named Reptasia Pet Centre Basingstoke. Unit 12 Enterprise Ct, Basingstoke RG24 8GE He owns Reptasia Animal Courier which was used to courier the animal. The owner is named Luke Fines. The snake has been collected today 17.9.21 by Reptasia Courier Service to be returned to Reptasia. I have had no refund at all.

I have sent them this email..see below. *Note they have receipt fir vet fees and vet report sent at the time I received these from vet via emails.* CAB from my understanding thinks it may inflame the situation thus making them hostile and less likley to enter discussions. (Owner has never once contacted me anyhow) 16.9.21 Den 1 G 079 To ?? Pet Centre and ?? Courier. I reject the Angolan Python under the 2015 Consumer Goods Act – Not as described and not of a satisfactory quality. Notified business within 48 hours and my rights legally advised within 30 days. Total amount of debt owed Angolan Python inc delivery £405 Vet fees £151 Total £556 Delivery of the Angolan was taken on 5.6.21 between 8-9 pm. Upon complaint to Reptasia via email with evidenced pictures and via telephone call on 7.9.21 around 4.30-5pm of the Angolans Malaise – Notified within 48 hours of receiving the animal. Sales agreement was received 7.9.21. – Not with the animal as is warranted by Online and distance selling. ”Provide the copy of contract no later than when the goods are delivered”. An insurance voucher was received 8.9.21 – Voucher did not work as there was no drop down menu on the Insurance providers site for an Angolan – I emailed the Insurance company to advise and stating I wished to register – To date there has been no resolution from them. Angolan Python take to an Emergency Vet Appointment on 8.9.21. Held in vets for 6 night due to its extremely poor condition and extent of its illnesses. Vet listed: Lethargic Reduced body tone Extreme RI Necrotic stomatitis with ulceration and haemorrhage of the mouth with froth and mucus through the mouth Dermatitis Erytherma Damaged deformed spine Clinical signs of a depressed immune system -Possibley due to an underlying condition -requires further investigation OVERALL: Snakes prognosis is poor. I wish to be paid in full upon collection of the Angolan Python which has been arranged for 16.9.21. My bank account details are And my paypal address I am notifying you I intend to take you to court if I do not receive refund for the Angolan Python in full. Den

They replied today. Sam is the manager of the shop, not the owner. (See below) If you do get him again.... Going to ask him ... To contact me If he doesn't refund tomorrow when he collects the snake. (If he even does that, He's cancelled a previous collection date.) Ill name and forge ahead with a small claim. Yes CAB advised no naming shaming. Hi Den I have been able to confirm the collection of the animal for tomorrow via the courier but upper management are still unable to get to me RE the refund. I will pass the information on as soon as I have it. Thanks, Sam.

Email I have already sent on 14.9.21. Dear Sir Complaint about animal received not as described. I was delivered an Angolan python on 5.9.21. I paid £405 through your businesses for the animal and delivery. I now find the animal is ill and have the following illness: verified by a qualified vetinary practice. Problem breathing issues mouth rot. Notes - got a few days ago delivered by courier owner reports snake seemed subdued when arrived. Has scaring from reported previous burn dorsolateral quadural trunk approx 12cm cranial of vent. Some deformity at region possibly due contracture and fibrosis associated with wound healing, may have underlying spinal change and would need radiography to assess further. Snake appears lethargic, reduced body tone, audible respiration, wheezing and signs of air hunger, mouth breathing and raising head and neck consistent with respiratory disease. Necrotic stomatitis with swelling of oral tissues, ulceration and haemorrhage and marked caseous exudate and forth by mucus throughout mouth. Has a few areas of dermatitis on central scutes with discouloration and erythema risk of progession. Discuss findings with owner. General condition and combination of clinical signs consistent with depressed immune system which could be due to underlying disease stress of various forms. Poor prognosis, may not survive despite treatement recommended hospitalisation for initial treatment and stabilisation. May require further investigation of underlying problems such as viral disease. Will likely require prolonged nursing and medical therapy as well as addressing any underlying issues £151.00 vet fees for emergency care. The discovery of the animals illness was less than 48 hours in my care. Under the Consumer Rights Act 2015 goods you supply must be fit for purpose/as described. As there was a problem with the animal when I bought it, progressing to extreme ill health, I request that you give me a full refund of costs incurred. *animal/delivery/vet fees.* Please respond, this has been ongoing since 7.9.21 and to date management has made no attempt to contact me to discuss this matter or provide a definitive resolution. Regards

Certainly not protect. Trust me I'm entirely upset and angry. More so that there is an ill animal caught in the middle. I fully intend to review the hell out of it if I ever get this settled. Iv already worked out the local council to report all my info too, re their pet shop license. Was advised that if I was going small claims I shouldn't Name? Will the advice change if I name the business? I dont mean that rudely.

It was a Python snake. Cost including delivery by the same pet shop £405. Vet report: Problem breathing issues mouth rot. Notes - got a few days ago delivered by courier owner reports snake seemed subdued when arrived. Has scaring from reported previous burn dorsolateral quadural trunk approx 12cm cranial of vent. Some deformity at region possibly due contracture and fibrosis associated with wound healing, may have underlying spinal change and would need radiography to assess further. Snake appears lethargic, reduced body tone, audible respiration, wheezing and signs of air hunger, mouth breathing and raising head and neck consistent with respiratory disease. Necrotic stomatitis with swelling of oral tissues, ulceration and haemorrhage and marked caseous exudate and fort by mucus throughout mouth. Has a few areas of dermatitis on central scutes with discouloration and erythema risk of progession. Discuss findings with owner. General condition and combination of clinical signs consistent with depressed immune system which could be due to underlying disease stress of various forms. Poor prognosis, may not survive despite treatement recommended hospitalisation for initial treatment and stabilisation. May require further investigation of underlying problems such as viral disease. Will likely require prolonged nursing and medical therapy as well as addressing any underlying issues Vet Cost to date £151.00. Update: The petshop courier states they are collecting the snake from me. The snake will then go to thier vet for treatment. They have not said whether the business will refund me. They avoid answering this, despite me requesting a refund a number of times in email comms. The manager always states the owner will contact me to discuss. I need to decide if I allow them to collect the snake, will I still be eligible for a refund. Or if I allow them to take it if I have forfeit my rights.

Looking for advice. Bought an animal from a pet shop. Within 48hours noticed it was ill. Advised pet shop. They said it wasn't unwell with them. I took it to vet, 2.5dys after receiving, and the animal was kept in the vets for 6 nights emergency care due the severity of the illness. Have a vet report detailing the list of ailments/treatment required. Vet noted the extent of illness will have been present a minimum of weeks, but poss more. Petshop owner will not discuss return of animal or refund for the animal/vet fees. I have written detailing all above info using a template letter as advised by CAB, but they are still ignoring me. Any advice most welcome.