Good morning all,
Just wanted to have a little rant really! I bought a £720 gaming laptop from Argos on Saturday, excitedly opened it up when I got home to find that there was a line down the screen. I took ti back to Kilburn Argos on Sunday as they where the only store who had the same laptop in stock, they looked at the laptop and replaced it on the spot. I happily walked out and when I got home turned on the new laptop to find that there are 2 dead pixels on the screen near the middle. One of them changes color (so if blue is on the screen it will shine bright pink!) .
I went to Old Street Argos this morning as they had a more expensive laptop in stock that I would prefer (different manufacturer). The young lady on the till looked at the laptop and agree'd she could see the fault. She asked her colleague to take a look as he said he couldn't see the fault and that they would have to send it off to Acer!. After one day!. I called their customer service who said that what they said was wrong, under the Consumer Rights Act 2015 I have 30 days to reject the item if it is faulty and ask for a full refund.
She told me to go to another store and they should exchange/refund. I'm nervous about going to another store and they say the same thing. Any advice on what I should say? I understand some of the Consumer Rights Act but not all!. It's not right that a day old laptop has to be sent to the manufacturer when I bought it from Argos who are clearly fobbing me off.
Any advice would be greatly appreciated!