Hey good folks
I'll try to make this to the point, at this stage I could probably write a PHD on how collusion within the layers of GIP's are designed to make everything opaque.
My claim for income protection through my employers GIP was initially accepted, but subsequently stopped after an "independent evaluation" - if you know, you know.
I submitted a very strong appeal, addressing every point raised in the decision letter, backed up with supporting letter with no ambiguity from my treating specialist.
I was advised the appeal process would take 45-60 days, its now been three weeks since their advised timescale has passed (it took a week of that for them to acknowledge the appeal) I've contacted my employer for an update, however they are not receiving a reply from the broker..
Am I right to expect the decision letter to be dated within their 45-60 day timescale? (when received)
Is a total 3 week delay, skirting the edges of the duty of care the broker is adhered to?
Thank you for reading!