This played out reasonably well. I phoned the owner and discussed the situation. Both my partner and her were incorrect in their maths and it took about 30 seconds with a calculator to resolve that. She was happy not to honour the 12 months contract so long as we paid off the balance in full. Can't complain with that outcome.

On Friday 24th of February, we sent an e-mail requesting the immediate removal of our baby daughter from our nursery which I am happy to name if necessary. There are several incidents that have pushed us into this decision. Firstly, there have been several occasions that our daughter was inappropriately dressed after visiting the nursery. This includes missing socks, missing shoes and even missing nappies. Secondly, the Nursery failed an Ofsted late last year. They received inadequate in EVERY category and were failed accordingly with a result of Inadequate overall. Ofsted made reference to children eating apples off the floor (which even made local news, so some googling on your part would find the nursery pretty quickly), in some cases which had been trodden on and made statements to the effect of "children were left to fend for themselves". This failed report wasn't enough to convince us to remove her, as we appreciate that any business can have a bad day and we for the most part, we believed they meant well. Thirdly, the final straw came on Friday of last week. After our family battled one of the worst Novovirus experiences I've ever had (5 days of vomiting) and yet not knowing where this had come from, I phoned the nursery and was informed of an outbreak that had occurred in the baby room the previous week. This wasn't communicated through at al to us. In fact, no illnesses have ever been communicated to us which is staggering considering she's been there for over 6 months. This was the final straw. The nursery have since contacted us and demand a huge overpayment of what we expected and threatening to pass the debt to a collection agency if we don't resolve this now. We do not challenge that she attended Nursery over February and that a payment remains outstanding. However I strongly challenge the figure they are presenting. On top of this they want - Payment for 3 days that she was not in Nursery over half-term in October. We have copies of documents that we filled in before she started at the Nursery, that specifically state that we did NOT intend to take her in over half-term and we stuck to this. We also have an e-mail that we sent where we asked them to amend the invoice for October because they had included half-term. We did not pay the additional monies and paid our usual fee. This was not challenged at the time - The rest of a 12 month payment plan. They claim we have signed a 12 month contract. I am yet to see anything which claims that we are locked into a 12 month contract though and I have all the documents that we sent. What I do have seen is a statement that the nursery requires 4 weeks of notice before a child can be removed and that monthly payments are calculated over a 12 month period to factor in August. This is not the same as being locked into a contract, this is merely adjusting the payments so that August (which includes 6 weeks holiday) are also covered as the school is closed. Additionally, we have reviewed the original agreement that was made via e-mail and incredibly we have actually been overpaying by £57 a month. The original agreement was £487 yet they were demanding payment of £536 and we have been happily paying for this. I did not challenge this at the time, as this was mostly arranged by my partner. We are happy to pay the days she attended for February and if it solves a problem, we will pay for the 2 additional days that she didn't attend in February. However, I strongly contest that these chancers have any legal grounding hence coming here for some expert advice. Does their failure of Ofsted etc constitute a contractual breakdown? They proudly hang on a sign on the front of their business claiming to be Ofsted Outstanding. Clearly that isn't the case. Anything you can provide would be wonderful.

It's certainly backed up. I'd be curious to see them try and take something like this to court after 12 months.

Yes. Jonathan attached their email.

Some cracking news. MP Jack Brereton forwarded our details to Jonathan Gullis who happens to be our local MP. He got in contact with G24 who have agreed as a goodwill gesture (behave) to write this off as there are extenuating circumstances. What? You mean because we actually used the car park as a legitimate customer? Pfft. Anyway great bit of news and two MPs actually serving their local community. Refreshing change from donkeys years of absolutely nothing.

Is this not a LBA?

They're back. My missus is ready to pay. She's in a very bad place over this. These companies survive by intimidating people like my partner trace recovery letter.pdf

Thanks, So if I just use the 'letter of claim' rule, any of these can be discarded? Jack B has replied and is seeing whether we fall into his area of the city.

Another letter, is this any worse than the last one? It seems a lot more threaty. 2022-01-27 Trace Debt Recovery letter.pdf

Will do. I think she just panicked while I was away. Forgivable. Mistakes do happen.

Which I have explained a few times. At the moment, we're sitting tight until the next letter.

The form is a submission page so I don't have a copy of the specific details that was entered. She has told me that she said 'what happened' and stated she wasn't the driver, simply the registered keeper of the car, which is correct, I was driving. We're not married, don't know if that makes it easier or not. It would appear the page alone is purely about acquiring information and not about giving anyone with a fair appeal the chance to resolve this. Shock. She has emailed Jack Brereton this morning, explaining the situation and asking if he can help. Unfortunately, her reaction is exactly what the scam artists wanted. Partner in hospital (me), she at home with a newborn child and feeling vulnerable and intimidated and scared of people knocking on the door.

*head in my hands* And no surprise, they've come back this morning and rejected the appeal, so I guess that's the form they made her fill in while I wasn't here. Shock of the century. My missus has gone fully off her block on this one, has just phoned them up again ranting and raving. They've told her to send a letter to somewhere, no email, or phone number. Only a letter is allowed. I've told her to bloody calm down and wait until I've posted on here to get some sensible guidance. Can we still play the ignorance game now, I.e. Ignoring the letters? I believe she provided a screenshot of the receipt we got from Matalan so they know full well we've acknowledged their letters and are were the drivers of the vehicle. Remember people, don't go to bloody hospital.

She apparently spoke to G24. This is all going to end in tears. Never end up in hospital.

So it looks like they're still chasing us. I'm in hospital and my partner has received a letter at home and is naturally fretting. She has phoned them up, explained we have a receipt and has been told to fill in a form which she's now doing online. I have no idea if this is going to put us at a disadvantage or not but as I'm not there, I can't stop it unfortunately I was quite happy to keep ignoring. Here's the letter anyway: