No this was during the day, she was booked and I took her in 10:30am and collected in the afternoon. I had her scanned and she had the exact amount of pups that the scanner said and they had this info upon booking her in. I knew that they had staff off due to isolation but when I raised this when I went to collect and queried if it was staffing level issue, the vet who performed the procedure told me that they had enough people for the surgery.
my response was that it wasn’t the surgery that I have the issue with, it’s the aftercare that has or in this case has not been provided as this situation was completely avoidable and should not have happened.
The full bill was approx £1300, I said to the vet that I was not happy to pay the bill at that stage due to having lost one and having another with severe injuries which I had no idea whether it would survive. I confirmed that I wanted to take further advice before paying. I ended up paying £500 on the day. Vet is calling me back on Friday to discuss the remainder of the bill. To be honest, I was shocked that they expected me to pay the full bill and the vet said that she was going to remove 10% off the bill anyway but this was only after I mentioned that I wasn’t happy with paying it. Many people have said I shouldn’t have paid anything.