I pay directly to my ex partner into her account, the figure I was informed to pay by the CSA, I changed jobs (higher wage) and the amount increased (CSA) and then got made redundant and moved back to my old job,
they were looking at the figure I was paying as it my job salary was lower,
in that time I kept paying even though I was on a lower income. And they were reviewing it since January,
what they didn’t tell me was all the payments I made directly into her account they never countered for. So I had to prove I made those payments, hence the bank statements with proof.
in that time my child left full time Education and I still have had no reply from January and I have been calling them to resolve it, to no avail.