I'm not sure, to me it's really suspicious that there is no record of the car being in Peterborough. I will ask BMW again whether they would always make sure to read the key or they systematically made the same issue. Seeing 4 service records and 2 from another dealership which cannot be seen above, it looks really really odd. I'm not saying that I'm certain, but I guess only BMW can say it 100%. So my action is to ask BMW and if they confirm that it cannot happen this many times then it's an evidence?

I did it before, they have no other information than this..

Hi again, I have contacted BMW by email. Attached below is the full conversation: jpg2pdf (3).pdf Would this be enough evidence? I understand that dealership hold service history log for up to 6 years, but the key reading is still there from 2011, and not from Peterborough.

Thank you so much for your detailed answer, I very much appreciate this!! You have done some research and you are right in terms of the issue on the car. Unfortunately this is common on these engines, but it was probably there when I bought it. I have already replaced the timing chain and it runs fine now. I will find out the service handbook's validity and come back to you. Finding the previous owner is probably not the easiest as I don't think anyone would give out their name. Other than that, based on your answer there is nothing I can do which I will accept. Thank you again for you help.

Yes, that's the dealer. 56 miles away from me

Dealer: Quantum Cars Ltd. Car: BMW 1 Series, 116i, N43B20A engine Year: 2009 milage: I bought it with 52.300 and now it’s on 55.000 I bought the car on 27/01/2021 price: £5300 - £3000 paid by bank transfer , £2300 paid by cash the dealer is located about an hour from me

Hi, thanks for the help! So I would like to ask for advices, honest suggestions.. I bought a second hand car in end of January. It came with full service history. After about 2 months (end of March) I started experiencing an issue with a loud rattling noise on the very first start in the morning. After driving for 1 minute, the noise is gone. After leaving the car for 8 hours at work and drive home, no noise. First I called numerous BMW retailers to ask if they have information about the service stamp I see in the handbook and they had no information or whatsoever. This means the service handbook is possibly fake!! I had this issue for a while until I decided to take it to a garage. Garage said it's a common issue and they have to remove the oil sump to see timing chain guides debris blocking the chain. I approved it, no plastic guides found, but the timing chain has stretched and needs replacing. I said ok, and the bill was nearly £1200 (bmw specialist and oil sump takes about 3 hours to remove) I have contacted the dealer, explained the issue and he will not pay. I said to him that the service book is probably fake and if so, the car was not serviced properly which has led the car here which I have to pay for. I also told him about the Consumer Right Act 2015 and that he needs to prove that the issue was not there when I bought the car but he does not want to pay because he says, that this issue is new and when they inspected the car and there was not timing chain issue. (everyone can say that...) Please help, if I have the right to get my money back I'm not afraid to go to court.