FMJ36
Registered UsersChange your profile picture
-
Posts
26 -
Joined
-
Last visited
-
Days Won
1
Content Type
Profiles
Forums
Post article
CAGMag
Blogs
Keywords
Everything posted by FMJ36
-
Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
This claim has now been settled. I heard from a Hermes legal assistant shortly after filing it, here is the final correspondence. Thank you again for all your help with these. -
Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
Here is the recent correspondence I have received regarding this parcel My letter before claim was posted on 10/09 and the claim is to be posted on 24/09. To say that i will extend this date to allow Packlink time to look over my claim seems a bit redundant at this point, considering they have already dismissed it. And the idea that there is only one Packlink contact at Hermes also seems dubious. So I think I will just have to file the claim anyway on the date it was supposed to be filed in order to avoid weakening my position and going around in circles with them again. What are your views on this? Should I wait for a response from Packlink or go ahead and file the claim on the date stated in the letter? Thanks -
This case has now been settled over email for the claim full amount, this is the final email regarding it. Thanks for all your help with this one. It looks like I may have to file another claim for the other post which was also discussed - https://www.consumeractiongroup.co.uk/topic/435059-hermes-package-tampered-with-item-stolen/ and will update it now with the correspondence I have received Thanks again
-
Hi, quick update on this case Mediation was set for today and I never received a call, I called the mediation customer service and it turns out Hermes had cancelled it on 15/09 and I will receive a letter to inform me - too late The case has now been transferred to the local court and the mediation service told me to wait until i hear from the local court as they may schedule a mediation, because it can't be rescheduled through small claims. I received an email from a Hermes lawyer on 15/09, the same date they cancelled Getting a bit more complicated than I anticipated but hopefully will be sorted when the local court get in touch. I haven't replied to the email as I have sent all this information before and dealing directly with Hermes doesn't seem wise at this stage. I didn't expect them to dodge mediation though so not sure what to expect next. If you have any experience with this, please let me know. Thanks
-
Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
They sent a lost parcel claim form through which i submitted and they replied within a week saying the item had been lost in the network and to contact packlink for compensation. Packlink had already refused to compensate. I then sent the letter before claim to Hermes, 14 days before filing the claim. Now just waiting on a date for mediation -
Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
Hi, I used the digital customer service assistant on their website, then they replied by email, not sure about other methods of contacting them though as I haven't tried. -
Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
Thanks, I have no great need for the money, although it is enough for me to go to the effort to try and get it back rather than letting them get away with this. After a quick google search its clear to see that this is happening regularly and if enough people stand up for themselves it might effect some change in the way do business. Their employees obviously aren't satisfied if they sink to stealing from customers, and for the owners to brush this under the carpet is tantamount to them stealing these things for themselves. I have this letter of claim ready to go, but will follow your advice and wait until 10 days before the mediation of the other item to send it off. Will update again when i hear back on the other one. Like you say would be great to have them both handled in one mediation but will have to see how things play out. Thanks again -
Thanks BankFodder, I've revised the Letter of Claim and will e-mail and post it today. From what I've seen on these threads the next step is to prepare the claim on the MCOL website, so I'll start on that now. Will update here again when I next hear from Hermes or if I have any questions about the process
-
Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
Here is a draft of my letter before action: Please let me know if theres anything missing, thanks -
Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
Packlink have come back : 22/05 - Packlink email stating that they are carrying out a formal investigation for tampering/theft 24/05 - Packlink dismiss the claim with no compensation (photo below) Hermes haven't got back yet but it seems they will just refer me back to Packlink so it goes around in circles. I will prepare a letter before action, to post to both Packlink UK and Hermes UK, and post a draft of it here before sending it off Packlink.pdf -
Hermes package tampered with, item stolen
FMJ36 replied to FMJ36's topic in Postal and Delivery Services
Yes, this is a new thread for the second item (iPod Classic) -
Thanks BankFodder, I have opened a new topic for the second item (iPod Classic) which can be found here: https://www.consumeractiongroup.co.uk/topic/435059-hermes-package-tampered-with-item-stolen/ Hermes are now assessing the claim for the first item (BOSS ME-25) and said this will take up to 28 working days. I will update this page when the decision comes through Both companies have now come back : 20/05 - Packlink email stating that they are carrying out a formal investigation for tampering/theft 22/05 - Packlink email confirming that the parcel had been lost 24/05 - Packlink dismiss the claim with no compensation (photo below) - Hermes deem the parcel as lost in the network and advise contacting Packlink for compensation (photo below) I will prepare a letter before action to post to both Packlink UK and Hermes UK, and will post a draft of it here before sending it off, let me know if there is anything else I need to do before that Thanks Hermes.pdf Packlink.pdf Here is a draft of my letter before action: I tried to keep it brief and to the point, let me know if there's anything missing Thanks
-
Hi Here's a brief summary of the situation as it stands at the moment Ipod Classic 120Gb - sold on ebay for £60 including postage with standard cover (up to £25) 15/05 - item dropped off at parcelshop, in box with packaging, inside a delivery bag 19/05 item arrived at recipients house and ipod was missing from inside, leaving just an empty box with packaging in the delivery bag 20/05 - claim sent to packlink 21/05 - claim sent to hermes I will update this page, in a couple of weeks, or as soon as a decision has been made about the claims
-
Hi I am looking to send a letter before action to Hermes following the loss of two items from packages that were tampered and the items stolen before they reached the recipients. The two items were sold on ebay and dropped off at the parcel shop to be delivered by Packlink and Hermes on the same day with the same 8-digit ticket barcode: First item (BOSS ME-25 guitar pedal) sold for £63, including postage with standard cover (up to £25): 15/05 - item dropped off at parcelshop, in orginal box with padding, inside a secured delivery bag 19/05 - item arrived at recipients house and recipient reported that he had received a pair of womens ASOS jeans in a clear plastic bag, there are clear signs of tampering and resealing at the top of the bag, the image of the package on the recipients doorstep is clearly not the package that was sent, which weighed 5kg and was nearly 20cm in height. I have attached the photos 20/05 - packlink open formal investigation into theft/tampering of parcel (maximum compensation £25) 20/05 - hermes claim the parcel has been delivered and request that the recipient file a Denial of Receipt if he has not received the item Second item (Ipod Classic 120Gb) Sold for £60 including postage with standard cover (up to £25) 15/05 - item dropped off at parcelshop, in perfume box with packaging, inside a delivery bag 19/05 item arrived at recipients house and ipod was missing from inside, leaving just an empty box with packaging in the delivery bag (photos attached) 20/05 - packlink have not yet responded to the complaint I have written up a template 'letter before action' to send to hermes customer support (hermessupport@myhermes.co.uk) and put it in the quote below. Please have a look and let me know if this is the correct step to take next Best regards