Hi there,
I hope someone of you can help me as I am totally lost and unfortunately I don't know much about the legislative system in this country.
I bought a pendant light around a year ago but after 6 months it stopped working and the seller agreed in a replacement. I sent the item back and they put me on hold for over 3 months until they told me: sorry the item is no longer available we are going to give you a voucher.
Unfortunately I can't find anything else I can buy from them as I have some precise requirements and the item I bought was unique in feature and shape. So I asked for a refund.
Silent from them. I reached out my bank for a claim back but they stated it has been too long since the purchase so they can't action.
I checked with citizen advice and the only option left is to send a formal complain and proceed via small court claim. I have done the first but I have now doubts about the last step.
I checked online and the law is not clear in these situations so I am concerned to losing the trial, losing the voucher and having to pay for the trial cost for both parties.
Moreover, the company is based in Scotland and I am in London. Which court shall I appeal to?
Thanks in advance!