Thank You BankFodder I completly understand what you are saying. When i approached the RISA I had every intention of paying the required fee to gain a clear view if what was required, and was a little disappointed when I only received advice alyhough this probably did save me a substantial sum. The reason for posting this was that I did not want to be in the position you feel I may end up in with my bluff called and a company unwilling to play ball. I will see if I can find another person who is willing to look at the installation and let me know what they feel is going to be required to remedy the problem. and perhaps give the company one more chance to rectify the issue. I do feel that the current time scale of almost 20 weeks since first notifying the company is unacceptable. Thank you for your assistance. I shall report back hopfully with a sucssesful conclusion.

Sorry for the delay in replying I had to carry out childcare with my grandson. No fee was discussed during our conversation. The advice was that from the information I had given him over the phone I had assertained the source of the problem, all a report would do is confirm my own findings. and the associated cost of a report would be an unnessesary expense at this time. He felt that what was required was to give the company a push and suggested the formal "Time is of the essence" letter. and suggested that 14 days to carry out the work was a resonable request after this time. I am not convinced that the wording of my letter is sufficient. I notice that you feel that I have not made my intentions clear about future relations with the company, I requested a breakdown of the remedial works the company intends to carry out and I have detailed that I require the work be carried out within 14 days, stating should this not be carried out in the specified time frame that I would consider them in breach of contract. Do you feel that I should say in that case, I would be forced to seek another installer to correct the issue and hold them responsible for the associated costs.

Thank you again Bankfodder. RISA Are an inspetion and auditing company they will work for installers and contractors and also property owners. they provide on demand assessments for property owners on window and door installations. They carry out the inspection and complete a report. They will also act as expert witnesses in court cases. Their own speil is, RISA is a UKAS accredited Type A Inspection Body providing independant and impartial inspection services to the UK fenestration and construction industries. we can help you gain a competitive advantage in quality and compliance. I have asked that the work be carried out within the specified time frame in this case 14 working days or I shall consider them in breach of contract. should I specify that should that happen I will be forced to employ another contractor to carry out the work at their expense or is this not practical. I have also asked for the breakdown of the remedial work this should inform me whether they are looking at papering over the cracks or are going to rectify the problem.

Thank you BankFodder Draft hopefully attachedtime of the essence draft.odt

An update of sorts! I contacted RISA with the intent of having a report carried out on the installation, having explained the issue, I was advised that at this point there would be no benefit in having the report carried out. the advice given was to write formally making time of the essence. I am in the process of draughting a letter to this end, requestng a breakdown of the remedial work the company intend to carry out and that the work be carried out within 14 working days of recipet of the letter. any further advice on detail of content, brevity of letter or specific wording I should include would be appreciated. I can upload a copy of the draft if that would help personal details redacted.

thank you all advice taken on board. I will update when I have further information.

Hi BankFodder I have looked through the original documents and the only warranty details I can find are. All our installations are covered by a fully comprehensive and transferable insurance backed Ten Year Warranty, which is fully endorsed by the Glass and Glazing Federation of which we are members. A code of ethical practice was prepared by the Glass and Glazing federation with the office of fair trading and our membership ensures the highest standard of product and service are maintained. All our our contract terms and conditions are approved by the Trading Standards Office. On their website I have found the following. 10 year warranty. our 10 year warranty speaks for itself. should you have any issues, we are at your service until it's solved and Warranty It’s important to be confident of quality when you invest in a product for your home. Quality is at the heart of everything we do, which is why we ensure all our products are of the very best quality. As well as choosing only the best materials, we also treat them to ensure they look their best and as good as the day they were installed for years to come. We’re so confident about our products that will offer a ten year guarantee. We value our customers and care about our workmanship and good reputation. Under the terms and conditions of this guarantee, we’ll be at your service for the next ten years. This guarantee is transferable subject to an inspection/administration fee. If you have a problem or service enquiry then please contact our after-sales service team on 0800 666 444 who will be only too willing to help you. I have emailed the RISA requesting an inspection and am awaiting their reply.

Hi BankFodder I'm afraid I did not make myself clear, The insurance on the warranty is only effective if the company ceases. The warranty issued by the installers to the original home owners and transferd to me after payment of £150 is a 10 year warranty commencing when the double glazing was installed in 2015.

Thank you BankFodder I think I should clarify that I did have the Warranty and its covering insurance transferred to my name, so the warranty should now be relevant to me. I will however take your advice regarding the assesment in place as soon as possible.

Hello BankFodder I do have a sales invoice from SEHBAC showing the warranty transfer and fee paid. The warranty is a 10-year warranty provided by the installers at the time of fitting 0n the 27/8/2015, fully endorsed by the Glazing federation. This is underwritten by QA National Warranties. Section one:- agrees to indemnify the policy holder in respect of making good a defect in the insured works where the contractor has ceased trading and is consequently unable to rectify the defects subject to the terms of the written guarantee issued to the policy holder. A defect being defined as a physical fault or error in the insured works caused by defective workmanship or defective materials. Section two:- covers breach of building regulations cover where the contractor has ceased trading. Sadly, in this case I have no claim against the insurers as the company has not ceased trading. The installers have agreed that there is remedial work that needs to be carried out. The delay during the last few months has been annoying, especially as we are struggling to warm our living space to a satisfactory temperature without excessive use of the heating. I have no Idea of the cost of the works required. You have obviously realised from the information that I have given so far, that I feel that the remedial work will not fully address the issues. From the comments made by the surveyor at the time of inspection, the work that needs to be carried out will require the windows be deconstructed and reinstalled, this to me indicates that the workmanship in the fitting was substandard and consequently gives me little confidence that any repair will rectify the problem, but will only be a patch job, unfortunately this will not be known until or if the work is carried out. I have not had an independant inspection of the work carried out, and would not know who to approach to carry out this sort of inspection. The installers have given no indication of the actual work required to rectify the issues. Thank you for your help.

Sorry honeybee13 I was not expecting so quick a reply. Thank you also for your assistance with the spacing. you are correct that is the company that I have been dealing with.

Hello We have an issue with our Double glazing I will try and detail the issue we have. We moved into our property in January 2017 and against our solicitor's advice (that double glazing warranties are not worth the paper they are printed on) we transferred what we thought was the warranty into our name. We now know that we only transferred the insurance on that warranty. Toward the end of 2020 we were finding it difficult to keep our living space warm and having checked that the trickle vents and windows were closed properly, we discovered that the wind was coming in through most of the cover strips on the windows and where it meets the walls and sill also light could be seen from outside through the cover plates, I confirmed this with a candle flame which bent at 90 degrees such was the draught, thinking that this was a small failure of the adhesive in the trim I wiped it back to see if any remedial work could be done and the trim came away, at that point it became obvious that the aluminium support and unit joining bar, had been installed off centre, so the trim had been butchered to make it just cover the gap but not enable a seal. 15th January I contacted the installing company by phone who having found the original file informed me that the warranty was not in my name and I would need to pay £150 to transfer it, this was confirmed in an email, and that once paid, a surveyor would be sent to assess the windows and ensure that they had been properly maintained, if they felt that work would be required, the parts would be obtained and the work carried out, I felt that without giving the company the opportunity to rectify the problem we could not move forward so payment for the Warranty transfer was made the same day. 19th January surveyor arrived to assess the windows and having looked at the problems agreed that it needed rectifying, he told me he would report back. 22nd January an email arrived at my email address with the previous owners names attached, informing us that the parts had been ordered and usually take 1-3 weeks, once they have been received we will be contacted to arrange a date to carry out the remedial work. Should the parts take longer than usual I will be contacted to advise. 15th March I emailed Holly Baldwin, SEHBAC Customer Service Administrator and asked to be brought up to date on the progress of the replacement parts, I informed her that to gain some relief from the draughts coming through the windows, I had taped over all joins and whilst this had offered some respite, the tape at times acted like a reed and it sounded like the wind section of an orchestra tuning up, which was not comfortable. 18th March I received a reply stating that having to work with skeleton staff in the factories was building on the backlog they were currently having, if they get a date from the supplier, they would be in contact, if not they would be in touch once they have received the parts to book a remedial with their engineer, they have had some progress getting orders in recently. I was thanked for my patience. We are now 9 weeks since last contact, and 18 weeks since the surveyor decided that remedial work was required, and to exacerbate the issue with the winds we have had over the last few months it has become clear that the seals around other double-glazed units installed at the same time have failed and what we thought was household dust was in fact brick dust blown in through the gaps. I would like to know what my next move should be, should I have all units independently assessed, should I approach the ombudsman. any advice would be gratefully received as we are spending extra to keep the property warm. and at this stage have lost a further £150.