Hi All, I've just found these forums and hope you can help. First of all I'll say I'll never use Hermes again in my life, what utter shite.
So I wanted to swap my graphics card for a gaming one about 6 weeks ago. I had a Radeon VII, worth £590 at rrp, now going for £1000+ because of the shortages across the globe.
I was experiencing compatibility issues, so I wanted to swap it for it's little brother, a 5700 XT worth about £450 rrp, now going for £500-800 on Ebay.
I found a guy on Reddit who was selling his and I offered a swap. I didn't want to sell and then have to look for a new one so a swap was Ideal. He was skeptical of me as my card was worth more than his but I just wanted stability for gaming, not a compute beast that was power hungry. We agreed that he would pay me £100 on top of the swap to make it fair. We both sent our packages with Hermes with next day delivery, insured to the max (£300). His graphics card took 4 days to arrive with me as it was an awkward time before the weekend, mine arrived on a Saturday with him. The box had been tampered with and the graphics card removed, replaced with a set of brand new curtains worth about £90. I was and still am devastated.
Hermes took 6 weeks to resolve the issue and decided that I'm only owed £100 as that was the PayPal transaction amount, despite being paid in goods, not purely money. They have failed to acknowledge that they lost an item now worth £1k, and closed the claim really smugly.
I want to take them to small claims, but I'm unsure who to do it "to". Do you guys have any advice and details of what I should do next? Ideally I'd Oh flip them for the full amount but I appreciate their terms have been agreed to and an amount of £300 is their maximum.
Regards
David