Hi. The letter is absolutely spot on. Really appreciate for it and will update you on outcome.

Thanks. First time experience something like this.

Already got written assessment of the work and cost from mazcare in Wolverhampton,which clearly stating failed head gasket and labour cost.Did asked about comment and the work carried out by James Price's garage.Have been told that they don't want to get involve in work carried by first garage. Vehicle model Mazda 6 skyactiv 2,2 diesel.Reg xxx. Value around 4,5 to 5 thousand pounds. Mileage 149000. Cost already paid to James Price's Garage £700 for replacing heater matrix. Cost of head gasket eta £2600

James Price's Garage Rac Approved Garage WS1 2EN. I haven't got in touch with the first garage yet.I want to put in everything in writing to them so there won't be any excuse.They already mentioned that if I looking for future diagnostic the going to be another £120 charge for it.This has been said to me on the day when collected a car after heater matrix replacement. I haven't replaced a head gasket yet. It's huge cost which I can't afford at the moment.I spend nearly £700 for heater matrix matrix,then week after another £100 down mazcare in Wolverhampton for diagnostic.So at the moment £800 gone without any results.Head gasket it's going to cost nearly £2600£.

Hi.Just wondering if anyone can help me out with complaint letter to a car garage. I dropped my car to a garage for diagnostic due to lack of cabin heating.Fans was blowing a cold air. Only way to get any heating was to keeping a car above two thousand rev for couples of minutes,soon a rev drop started blowing cold again. Did explain everything to a garage all symptoms and asked them for diagnostic. It took them less then 5min to diagnose a fault without any tools at all a part from a torch when looked under a bonet. They told me it's a heater matrix blocked. The part was only available from mazda dealer at price £347 including vat.They quoted me at £510 including labour costs. I decided to go ahead and get it fixed. When part arrived to a garage it's turns out that they need to strip all dashboard.Also pump out air condition gas which will cost extra £30 for gas. They also said the overall quote will increase slightly due to striping all dashboard but haven't gave me exac figure. At the end it worked out from £510 to £686. When went to collect a car and pay for repair has been informed there heating still not working because of the another issue possibly EGR cooler or headgasket. To get it diagnose which one it is they quote me another £120. I payed original bill £686 and took my car to mazda dealer for diagnostic it's turns out its headgasket. I want to complaint to a garage for wrong diagnose which costed me nearly £700. Why they haven't take in to consideration any other factors which could affect cabin heating.