In September ,my son and his then fiancé stayed in a holiday park, when they got home she realised she had left her ring at location. she contacted them, they said they had it and would send it on, it was sent via Hermes.
Hermes stated, they received the package, then said it was ready for delivery. in the interim my son and fiancé split and my son tried to resolve this, Hermes then said the packaging was damaged so they destroyed the item for safety reasons! a white gold 5 diamond bridge ring, I was informed of all this in December and have been battling since to establish how they can destroy diamonds, the packaging was damaged but not the item.
I wrote to CEO in December, he failed to reply. Constant emails get me nowhere, I know they have stolen it, but they cannot destroy an item without authority
The ring belonged to my late mother and is an heirloom and the only tangible item I had left of hers approx value £650 3 years ago, thus has caused me a lot of upset to think I will never see it again.
They have offered me £23.62 compensation.
Their incident ref is....