I have got an independent expert report which clearly states it is a manufacturing fault, which DFS have been made aware of.
My point is that as a huge retailer of leather sofas with leather peeling being a common complaint to me it seems evident they are aware it is a manufacturing fault on their side. Yet they play games with customers and worse of all try their level best to get the customer to believe that it is their fault due to oils or creams they are using.
Even if one is to believe that every day creams etc can cause this damage then in any event the sofas are not fit for purpose.
Surely they are merely playing a numbers game banking on the fact that most complainants will not follow through with legal action. Yet what about the anguish and distress they cause to customers in the process.
To me this shows alot of contempt towards consumers and is clearly unethical.