Hi all,
My first post on here, so I'm sorry if its in the wrong place or I'm asking questions already answered. I've had a bit of a read about Elderbridge on here, but I'm not sure I fully understand what I need to do next - so any help would be greatly appreciated.
Bit of background - Divorced in 2018. Ex was horrendous with money and after several trips to court he managed to get a charge of 12k (in his name only on a unsecured NR loan) on our jointly mortgaged house and various other debts. Since he's left I have continued to pay the mortgage with Whistletree (formally NR) and arranged a lower interest rate. Mortgage is still in joint names and I am trying to get it in just my name, but I have various obstacles in the way - His charge, my income, the Elderbridge/ first plus secured loan.
So - First plus loan, migrated to Elderbridge in Jan 2016 according to them. I have had nothing from them since March 2018 - stating Arrears balance was £800 and outstanding charges was £61.50. No statements, no correspondence, nothing. Not even the account showing on my credit file.
I have an appointment to talk about getting the mortgage in my name with Whistltree in the next month and so contacted Elderbridge to see what's happening, with a view to seeing if I could clear what is owed and get that charge off the house and therefore try to put myself in a better position for taking the ex of the mortgage.
After speaking to Elderbridge - initially they cant find my account - "are you sure you have one with us?" I explain - no correspondence, how much do I (we) owe and can I see about full and final offer?
The gent I spoke to was very nice, but sounded a bit clueless - he said he's send me a statement. I asked about F&F and he said ok we'll send that pack out too.
Again I requested the outstanding balance and he tells me £800. Then quietly plus the £900 in interest in the other account that accrues interest.... I was stunned - I (we) owe £800 and £900 in interest after no correspondence and nothing on my credit record?
I've requested a full SAR, Section 77 and the gent at Elderbridge has raised a complaint apparently. Can anyone help please with next steps - I've read on here that there was a ruling about unfair interest rates - can I argue this successfully with Elderbridge do you think?
I know its not huge amounts of money compared to some, but its a lot for me and I'm desperately trying to get things sorted financially. I've come a long way since the split with the ex, my money is now my own for the kids and I and I no longer fear the letterbox going with another court date or bill I had no clue he had run up.
I just need to get this account closed down and the charge gone, then try to get the ex off the mortgage and get his charge gone too. Any advice welcome.
Thanks for reading!