Yeah didn't expect anything for the time without, will look into the court claim as it seems like my best option albeit pretty intimidating. Thank you for your help, I will update if I have a conclusion or need more help.

Under my warranty Box said they would send it to the manufacturer to be repaired so I sent it to Box who sent it to Roccat, sorry if I misunderstood or caused confusion. The warranty info I have is confusing to me as some sections only apply to digital content or businesses only. The most I can see relating directly to me is "(c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back." Their terms also include the right to cancel a contract including: "(c) there is a risk that supply of the products may be significantly delayed because of events outside our control; and "(e) you have a legal right to end the contract because of something we have done wrong." The terms mostly seem unspecific (probably for a reason) and Box have denied me cancelling the contract so whether I don't meet requirements or am missing something I don't know. The main issue for me has been the length of time without a proper keyboard, during which I didn't want to buy another one due to cost and uncertainty of what Box could say at any time. I understand products going wrong but the fact the repair has taken over 3 times the said length is putting me in a rough position.

Apologies. Computer Keyboard https://www.box.co.uk/Roccat-Vulcan-121-Aimo-RGB-Mechanical-Ga_2495617.html found here Advised by family member to try here Box have refused to offer a refund so far, only offering the in-store credit or to wait an unknown amount of time for the repair. (Didn't see a way to edit OP so replied to others here, hope thats okay EDIT: Just seen not to quote, my bad)

In the summer of 2019 I purchased a keyboard from Box with a 2 year warranty. Just over a year later, the keyboard started having multiple failures from lights dimming to keys not registering. Under warranty, Box said it could be returned to the manufacturer for repairs but I should be aware that this "can take up to 28 days to be carried out however they are taking slightly longer at the moment". Over 3 months later with an old travel keyboard (not their fault the only keyboard I have around obviously) and with multiple attempts to chase down the status, I mainly got replies like "we'll check on this for you" or offering updates as soon as they had them. After the vague messages and pushing for answers they have now offered I can use store credit (up to the amount I paid for the keyboard) however since I bought the keyboard in a sale I cannot get another one, nor one of similar quality or value. I tried asking citizens advice and they told me it was a breach of contract due to the 28 days given in an email and I could ask to cancel the contract due to this for a refund however Box refused. Following this, citizens advice offered some help but to be honest I don't fully understand it and as such was advised to try here. I would be happy to get a refund since I could go elsewhere, also don't have much faith in box anymore. Otherwise I would be happy with a replacement but understand that may not be possible. Either way, looking for some help as I'm confused and a little bit overwhelmed. Please let me know if there's more details needed, thanks all!