Hi I’m sorry to write we have received a bit of bad news at home which means all my fight needs to head elsewhere. I am so grateful to all your support, help and advice this last few months in my fight for justice against JL. They have now offered me near enough the full price of the TV not to take this any further and I think they have finally seen sense so I will proceed to accept their offer. It is only with your help that I have understood the Small Claims procedure more fully and I thank you for your guidance. I will make a payment this week to help with your ongoing admin. Thank you once again. I hope this thread also helps others. Best of luck in everything you do.

Apologies - I hadn’t seen the previous post BankFodder. For some reason it is only appearing now. Yes the TV had a warranty. It cost £775. They say they have seen the video and the mediator even brought this to the solicitor’s attention again. I had to submit the video evidence again during mediation so the defendant’s solicitor could take a look. The only bit missing from the document are my own personal details as I am posting this online, sorry.

Thanks. This doesn’t go against me though does it? I was worried it won’t look like I’m willing to mediate or negotiate (although I’ve tried!). So I need to submit any other documents if I object to it being hear on papers only?

Hi just a little update. We went to mediation. After a lot of back and forth, JL agreed to pay half the cost of the TV and no more. I explained I was happy to mediate by settling and even accepting a new TV or amount in vouchers to the full cost of my purchase - which the mediator seemed think was very reasonable. The solicitor wanted a day to talk this through with JL, but I heard the following day this was refused. We therefore decided to go to court. I have now received a Notice of Allocation to the Small Claims Track. Please see the image attached. I am quite confused as the judge has asked for us to mediate in point 1. Point 3 then requests further documentation? I have also heard today from the defendant that they have refused to the court for the judge to make a decision on papers alone and in a separate email offered me £600 to cover the cost of the TV inc of all costs. Any thoughts please thanks! Doc 21 Jul 2021, 14:04.pdf

Thanks I will have a good read tonight.

Hello just thought you would appreciate an update. I have telephone mediation tomorrow morning. Whilst I would be happy to bring the matter to a close, I don’t feel I am at fault whatsoever, so I’m unsure how it will play out. I’ll let you know how I get on. Thanks.

Thanks. The issue is, although I have been working on this complaint because it was my purchase, I was in the other room for literally two minutes due to Covid when the person entered our home, so I will need my partner to be a witness as they are accusing him in their defence. It’s quite unbelievable really.

Thanks. I have now received my DQ from the court, so will complete this and return. I will include myself and my partner as witnesses and request a local court hearing.

I have phoned MCOL for an update as the dashboard still says ‘awaiting judgement’. Apparently the solicitors emailed their response and there is a backlog, but it arrived just in time before the deadline. MCOL is now emailing me a DQ to fill in and return.

I have just heard from the solicitors representing JL by email attaching the Defendent’s N180 Directions Questionnaire by way of service. My MCO dashboard still says ‘awaiting judgement’ so I’m guessing I do nothing until this I hear from the court

Understood. Thanks

I checked and there’s nothing submitted by the defence unless it was received by post before the deadline - therefore the judgement will be made within 10 working days.

All I can think is maybe they have filed it by post and emailed it to me. Maybe it has been received in time but not yet opened and processed?? I don’t know. Seems odd though as I have had the document for a few days

I have applied I’ll keep you updated. Thanks.

Hello can I ask a quick question on the Money Claims service. I regularly check the online site to make sure I’m not missing any requests and today it says this (see attachment) stating I should request a CCJ?? It’s as though they haven’t responded to the court

No, sadly my security footage stops before this happens.

Thanks. I will check it over and let you know before I submit anything. No, the driver never pointed out a dangling plug - although that is the story being provided to JL by the driver/repair team. Thanks again for all the work you guys are putting in. I will be certainly making a donation. This is such a useful site

WOW. Thank you for taking the time to put this together. It is only point 24 which I may need to alter - there was no comment made as to a dangling plug by the driver. But had there been, clearly it would have not been ignored. Thank you so much. I will keep an eye on events and let you know what happens next as events unfold.

Hi - good point, no stand - so it was stood somehow on the bottom of the TV.

Hi here is the lead hanging fully from the TV. I doubt it was draped over the top as there wouldn’t be enough length with the lead coiled (unless it was coiled by the driver after transport and before it was helped in by my partner and brought in the house). It seems possible and adds up that it was possibly coiled during transport which makes the length absolutely the right length to mark the front of the Tv if this was bunched up and placed at the bottom in front of the screen - see photo. The driver wouldn’t have seen any noticeable damage to be fair to the screen, but he would have had he switched the screen on and taken a closer look to the screen before departing. It clearly doesn’t take much to damage the screen.

It is possible while it was coiled it was hung over or under the TV - the connection is towards the base of the rear and the slight indent is on the other side in more or less the same position. As it’s towards the base, if it was transported upright then it could have been tucked under the TV? Or if transported upside down then yes it could have had the plug dangling slightly over on the other side?? I have attached photos of the damage with the screen off and on. Please note it is extremely difficult to see the damage when switched off. There would be hardly anyway of seeing the damage without turning the TV on so the driver just wouldn’t have known he had caused this damage. Had we been allowed the sign off the repair we would have been able to turn the screen on and see the damage instantly.

Hi we have just double checked and it’s wired into the TV and doesn’t look like it can be removed. I would like to think this is why they didn’t package it separately, but still, some foam or protective wrapping around the plug and the screen would have been the professional and sensible approach to delivery.

The TV is plugged in and on the wall in the same position as when we found the damage. My partner has recreated how the plug was secured with another similar plug and lead length - see attached photo.

Hi I’m in Ringwood - about a 20 min drive from Southampton. I was led to believe Les Preston are a TV engineers who collected and delivered the TV and fixed it themselves. They aren’t a courier company. I agree it was not packaged properly. The plug was wound round itself but not secured but not trailing. At no point was the plug mentioned to my partner and the TV did not go down on the plug. In fact had this happened you would see an indent of one to three prongs on the screen and this is not visible - just a very small indentation hard to see without the TV on but enough to cause significant damage. Sadly I will invest more money and take this as far as it needs to go. We are not being blamed for something we are absolutely sure we haven’t done. Sonny Hughes must work for JL - not that he has spoken to me about the case. What I also find hard to believe is that the TV has never been examined since my complaint. Les Preston hasn’t been to see the damage and neither has John Lewis. They are working off two photos I sent them on the day I discovered it. The Tv is still hanging on my wall in the same place it was the minute we discovered the damage. At some point I’m going to have to move it. Thank you for your support.

It states very little other than the same story told by the repair team - although now there was apparently a plug on the table and my partner asked for help carrying the tv. I have noticed the sign off sheet actually appears to read ‘unchecked’ and no visible damage. To be honest you can hardly see the damage and would only really be visible upon the tv being switched on and checked with power. I’m guessing they did this as they fixed the power issue although it’s unclear at what point during the transport of the tv to our home the damage occurred.