Curry's are the worst company for customer service and unfortunately you have learnt this the hard way.

They have offered you a refund so you should take it and run.

Never order from them again.

Thank you.

My situation is different in that I haven’t been scammed.

It’s a reputable retailer I purchased from. I

t’s just frustrating that I’m having to wait to get my money back.

Where would be the best place to start?

Yes, I suppose you’re right.

I’ll keep it general whilst still answering the questions.

The retailer is a precious metals dealer based in London.

The item I purchased was Gold.

It was shipped within London.
 

This is what I suspected.

One thing I should say is that I paid via Bitcoin. 

With this in mind and the fact that I have waited a total of around 10 days now from the expected delivery date.

What should be my next course of action here?

Should I wait further or contact the retailer asking for a refund / replacement of items I purchased.

I’ve omitted these details for now as the investigation is ongoing.

I was seeking more general advice as to if an item purchased online is not received, am I as a customer required to wait for the courier to pay up a claim or is that purely the retailers issue?

Meaning the retailer should refund me or send me the items I ordered regardless.

I purchased an item costing approximately £3000 from an online retailer.

The item was sent via Royal Mail Special Delivery.

The item never arrived.

Tracking shows as delivered with a signature and printed name which is not mine.

I informed the retailer and they in turn informed Royal Mail who started an investigation.

After the investigation Royal Mail said the item was delivered to a house number opposite me and that I should check with them.

I checked and nothing had been received by that neighbour.

After this the retailer initiated a claim with Royal Mail.

It has been 5 days since then and I have not heard back from the retailer.

My question is: Legally, do I really need to wait for the Royal Mail claim?

As far as I see it I have a contract with the retailer.

I have paid them money and they have agreed to provide me with goods.

I have paid my money but not received the goods.

The Royal Mail aspect is nothing to do with me and not my problem.

Am I correct in this thinking?
 

If so, what should I do?

Hello to all on this wonderful forum! I have just joined and hope to be able to share my experiances and knowledge with you all whilst also benefitting from others.