I purchased an item costing approximately £3000 from an online retailer.
The item was sent via Royal Mail Special Delivery.
The item never arrived.
Tracking shows as delivered with a signature and printed name which is not mine.
I informed the retailer and they in turn informed Royal Mail who started an investigation.
After the investigation Royal Mail said the item was delivered to a house number opposite me and that I should check with them.
I checked and nothing had been received by that neighbour.
After this the retailer initiated a claim with Royal Mail.
It has been 5 days since then and I have not heard back from the retailer.
My question is: Legally, do I really need to wait for the Royal Mail claim?
As far as I see it I have a contract with the retailer.
I have paid them money and they have agreed to provide me with goods.
I have paid my money but not received the goods.
The Royal Mail aspect is nothing to do with me and not my problem.
Am I correct in this thinking?
If so, what should I do?