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Fordie

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  1. Thank you for your responses. It is just very frustrating. When I brought the TV brand new it was top of the range samsung 4k smart TV. Not how I invisigied starting 2021 and now having to use my savings on this (I am about to go on maternity). I brought the sofa from sofa club and The delivery company used was Wincanton plc. They are using the building repair network for this claim.
  2. We had our new sofa delivered by Wincanton on 29th December during the delivery the corner of the sofa smashed into my tv shattering the screen. My TV is 6 years old and before this worked perfectly with no issues. The company took responsibility for the accident and has offered me £350 settlement on the TV, they provided a link to the same TV that is currently selling at argos for £429 they have told me I need to pay the missing £79 due to the age and the assumption that I will replace the TV soon due to its age. I have never indicated that I will be getting a new TV so unsure why they would assume this and refuse to pay the full amount to me. As I paid the additional £70 on my £899 sofa I would not expect to pay an additional £79 for a TV that was broken and not my fault. What are my rights they are going to be contacting me next week I think they are being unfair but bit sure where I stand legally. Screenshot of the response attached.
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