Seeking a career change after accepting a redundancy from my previous position as headteacher, I paid approx. £2k to the AA/BSM for training / support to become a driving instructor, with a view to becoming an AA driving school franchisee.
From my research I had assumed that it would take about a year to complete the training and I had planned to subsidise myself from my savings and supply teaching.
Unfortunately, mandatory requirements to obtain disclosures and register with the dvsa took much longer than anticipated as did the time it would take to book a slot to sit the part 1 theory aspect of the course.
It was clear that my budget would not be sufficient to support my family with the length of time that my training was in all likelihood going to take. In response to this information it was clear that I would need to look for more teaching work.
I received an offer of work on a 24 month contract commencing August 2021 in Hong Kong which was too good to refuse and this would require me to travel out there mid-July 2021.
I contacted the coordinator of AA training and explained my situation; that in spite of my firm initial intentions to complete the training I had been forced to re-evaluate what I was doing because of the unforeseen impact of the coronavirus pandemic. After this discussion the AA agreed to suspend my training until I returned from Hong Kong.
Although I initially accepted this I reconsidered and made contact again to suggest that £2k was a lot of money to pay out and leave sitting and with a number of outlay costs when I would arrive in Hong Kong it would be of great help to have this money refunded to help with these.
In spite of the course coordinator asking me to email a request to seek a refund I have been refused.
The AA terms and conditions do indicate that all fees paid are non refundable but am of the opinion that this year has been such an unpredictable year with the pandemic creating difficulties with being able to even get started on the course that there should be a greater level of flexibility in their application. With no formal training yet received I think that the AA’s position is unfair.
Should I continue to request a refund?