OK, so I bought the washing machine May 2018. The machine has been problematic since I have had it. Probably had 6 engineer visits in the time.
The weight has completely detached from the machine. Door and drum damage now also. When I first had the machine, I was told by the beko engineer on the first call out that internal bolts had not been removed at manufacture stage which caused initial problems and a new drum was fitted.
The replacement voucher is provided if they cannot repair the machine and within a 7 day period from the engineer visit. It's now the 10th day, yet no voucher.
Yes, I bought through curry's for 219.00. I had a 1 year warranty with beko. When I bought the machine, I decided to pay for 3 year cover with team knowhow so it would be there when the beko warranty ended. If you need more information please let me know. I really appreciate any help you offer.