Hello,
I’m really hoping someone can point me in the right direction, I’ve not slept and feel sick with worry regarding an email I received from John Lewis on Friday.
I have been a customer with them for over 15 years but they emailed me Friday advising me the amount of online returns and items gone astray is not sustainable and the business relationship must come to an end. They have sent me a barring letter stating I cannot shop online with them anymore or go the shop!
a few weeks ago they sent me a goodwill gesture of £10 for all the issues I’ve had with items I returned but were never scanned in, prior to this I was so fed up of having to chase the refunds team, their response was “what happens is the team work shifts so they sometimes scan one item from the box and forget about the rest”. This is a common issue apparently. I was told this several times by customer services yet they are making out I didn’t return them, surely they would have cameras to verify this? Their words were disproportionate and unsustainable.
they have also shared the barring letter across the business.
I am shaking with upset and worry. Can anyone advise what to do? I just want to draw a line under this and move on. I have spent thousands of pounds over the year with them but now feel they are saying I am dishonest.
do I just assume from their email that’s it? I will not hear anything else and to keep away from the store?
after all these years I am devasted.