Oops ... Sorry its not clear....
In August I arranged with Asda a home delivery, during lock down, for my son who was sheilding. He lives in kettering but I accidentally put my address as the delivery address. I realised my mistake and called Asda helpline who said it was too late to cancel the delivery and I should refuse the delivery at the door, which I did. And the status of the order was "cancelled"
2 weeks later the status of the order on line changed to "delivered", at this point I was charged for the non delivery.
My on line bank account showed 2 amounts of 97.84 as pending. I called Asda helpline and they said sometimes it shows as 2 amounts pending on my account but only 1 amount will be charged, and I should wait 7 days for the amounts to "fall off" after 7 days the amounts were still pending and I called the helpline again, they authorised a refund. This deleted one amount of 97.84 and the other amount was taken out of my account.
So far :-
* 2 amounts of 97.84 were pending but I did not take a screen shot of this and I only have evidence of 1 amount on my bank statement.
1 has been charged to my bank
Can you please help me to resolve this issue?
In August I arranged with Asda a home delivery, during lock down, for my son who was sheilding. He lives in kettering but I accidentally put my address as the delivery address. I realised my mistake and called Asda helpline who said it was too late to cancel the delivery and I should refuse the delivery at the door, which I did. And the status of the order was "cancelled"
2 weeks later the status of the order on line changed to "delivered", at this point I was charged for the non delivery.
My on line bank account showed 2 amounts of 97.84 as pending. I called Asda helpline and they said sometimes it shows as 2 amounts pending on my account but only 1 amount will be charged, and I should wait 7 days for the amounts to "fall off" after 7 days the amounts were still pending and I called the helpline again, they authorised a refund. This deleted one amount of 97.84 and the other amount was taken out of my account.
2 amounts were pending
1 has been charged to my bank
Asda say they have refunded the money but there is no refund in my account
Barclays say they can see the refund but this will not show up on my account (this i do not understand)
All I know is that i am still owed 97.84 by Asda.
Asda say they have refunded the money but there is no refund in my account
Barclays say they can see the refund but this will not show up on my account (this i do not understand)
All I know is that i am still owed 97.84 by Asda and this shows on my bank statement which I have sent them. They say they have refunded the money but this has not come through to my account, nor is on any statement.
hope this is a little clearer.