I bought a phone online & the man sent the package to me through “parcel 2 go”, I got a reference number and everything online was fine, I kept looking at the tracker, I would stay home every day they say they would be delivering & they never come, the only way to contact them is on live chat on their website which they close after they “help” you which is the same thing everyday for a month they apologise & ask for my address again & I even kept giving my number for the courier to call if he can’t find my address, which in itself is ridiculous, impossible not to find an address on google maps, no one ever called me and no one ever even passed by my house when I got notifications that a delivery was attempted, finally they then told me they cannot help me that they only deal with the sender, I contacted the guy I got the phone from he said he will help but because I already sent him the money I don’t think he cared to actually deal with them eventually I told him I need my money back, it is not my problem that I paid for the phone & didn’t receive it, he won’t answer me anymore and now I don’t know what to do, there is no way to contact them at all, can someone please let me know how I can get my money back?