Hello all,
Hoping someone can help me please?
I bought some cosmetic items from an online retailer in U.K through their website back in July 2020
The order was sent out using Royal 48hr tracked service and to date I never received my order.
After several compliants, all their customer service team has provided me is the Royal Mail tracking information which only shows that the item was delivered but since its a 48 hr Tracked service there was requirement for signature or any other proof of evidence.
Since the retailer is not willing to help, I have then raised Paypal dispute which was closed in their favour and after which I raised Amex credit card chargeback which again got closed in their favour.
I have also spoken to Royal Mail customer service team over the phone and all they advised me was it is the sender who are supposed to raise the missing/lost claim directly with them and nothing they can do to help me, the customer service agent did also mentioned that they are facing lot of technical issue and unfortunately they don't even have the GPS information to confirm further but this not something she can discuss with me as I not the sender.
So, I spoke to my Home insurer who also provide a certain level legal cover as well as legal advise.
Their advise is that I can ofcourse bring a claim against the retailer for breach of contract but since there is no evidence from side it could be tricky as retailer can argue that they fulfilled their duty by using Royal Mail service and they have the evidence supporting that.
So, I am not really sure how on earth will I prove that I didnot receive the parcel at all.
Appreciate any help on this matter.
Thank you