Hi, I have booked a Kingsize bed for delivery and installation service at Hull St Andrews quay on 21/08/2020 with DFS and paid in full (868.00) with order number 03ZNO3226. They have arranged delivery on 21/10/2020, so i have got rid of my old bed. Delivery team installed the new bed and identified the Slacks and iron frame inside is of wrong size. They left the half assembled outer bedframe in the bedroom which occupies whole bedroom and has to leave my mattress stand against window. Delivery team told us they have reported the issue with DFS distribution centre, who will give us call back later that afternoon regarding when DFS would come back and fix the issue. However no one contacted whole day. I have made numerous calls (atleast 5) and they told someone will call back on 24/10/2020. Again no one contacted us on 23rd and I rang your contact centre, store for at least 7 times. Even used complaint option on DFS website and I was even on hold for 45 mins in some calls and finally someone from hull store told Hull store branch manager will give me a call back on 25/10/2020. On 25th finally hull store manager(forgotten name) called us and told that they are going to get missing part by Wednesday 28/10/2020 and will call back today and arrange a delivery next day. However no contact from DFS as usual. I have ring you store and contract centres at least 7 times and after numerous call holds and passing around, i have to raise another complaint form on DFS website. Finally store manager rang again after lady from head office told that parts will only come on 2nd November now and will arrange delivery later. We rang them again on 2nd November now they are telling they will receive parts on 4th Nov and arrange for fitting, however cannot guarantee delivery due to COVID restrictions from 5th of November. I cannot use whole room, currently sleeping in my sofa as my mattress is upright position from nearly 2 weeka which is bad for new mattress and there is no sight to end of my problems. Can somebody help me to take this issue to next step for resolutions. Thanks, Krishna