No pressure at all! Just 2 phone calls including the one to say they would pay. Was over by 8.30am.

Ok. Got a phone call asking for me to layout what had happened. I had prepared a list of bullets so just read them and summed up at the end. Got a call back to basically say they agreed to pay - there wasn't any too or fro. I guess they realised it was silly taking this to court after all!

Thanks for all your help. Had mediation this morning and Hermes agreed to pay the full amount!

Ok. Thank you

I have already filled in the questionnaire and asked for it to be in a court near me. Sent it off a week or so ago. The questionnaire they have filled in and sent today - this is where I have seen they have agreed to mediation and requested the hearing to be near them. There was no mention of gagging? I assume from your above post this post I just need to read about mediation...

Hi, I've just received the defendants questionnaire. They have agreed to mediation and asked that the hearing is held in a court near them. What are my next steps?

The man from Hermes legal dept?

Hi, quick question. the notice of proposed allocation to the small claims track, says that I need to serve copies to other parties? Does that mean I need to take copies and send to Hermes?

Ok thanks

Hi, I've received the small claims track notice and questionnaire. They haven't offered mediation, looks like I have to ask for it by agreeing in the questionnaire? Should I just agree?

Thank you. I'll get in touch as soon as I get the questionaire. Happy new year!

Ok, here's the PDF Hermes defence.pdf

Hello! I hope you had a good Christmas. Please can you help me? Hermes are disputing the full amount, are defending the claim and have filed a defence. I don't understand what they have written so could do with some help understanding, and what the next steps are. As mentioned above, I did take out full cover i.e the £20. They have the proof of the cost of the items. One tap was undamaged so I am only claiming for the two items that are damaged (thought this was clear in my letter of claim?) - £284.42.

Ok thanks. Guess we'll see what happens!

Hi, Here's my particulars of claim. Pls let me know what you think. Reference: XXX Parcel ID: XXX Defendant courier company undertook to deliver the claimant’s taps and fixings to the value of £284.42 to an address in the UK. Defendants damaged the parcel contents through their negligent handling. The claimant seeks compensation for the defendant’s negligence: £284.42, plus interest pursuant to section 69, County Courts Act 1984