2 mins Hermes Capitol House 1 Capitol Close Moriey LEEDS LS270WH Particulars 0f Claim xxxxxxx 27/10/2020 I sent a £200 extremely well packaged laptop with Hermes and took up the option of the extra cost to get the £200 compensation and insurance. For the past 10 weeks i was told that my parcel had been lost but then 2 weeks ago I was told by a manager by the name of Junaid that my laptop had been disposed off without my prior knowledge, the parcel was disposed of as it was "damaged beyond repair" after 1 hours travel. I was told by many customer service agents and a manager that I would receive a refund. I have an audio recording of the manager assuring me I would get my money back and then he (Junaid) Informed me that the head of the claims department had changed his mind as the laptop was damaged through no fault of my own. I am claiming for £220 plus £25 legal costs. I also sent a letter of deadlock over 2 weeks ago and I did not receive a response despite the letter being signed for. Details of claim amount - £220.00 court fee £25.00 total £245.00

Thanks, yes I sent a 14 day letter of deadlock (told to by trading standards) and now a legal letter has been issued

Hi, looking for some advice and reassurance. Around 12-14 weeks ago I sent my laptop off via Hermes to be repaired, a few days passed and the item hadn’t moved on the app. After various phone calls I was told my laptop had been lost. I paid the extra £15.80 insurance to cover this exact thing. The insurance was up to £200 which was incidentally the price of the laptop. After Hermes not being able to find the laptop I was told by a customer service agent that I should submit a claim form and I would get my money back. Fast forward around 5/6 weeks and still nothing. On a day off work I follow this up and by chance I get through to a manager, after around 1 hour on the phone said manager tells me I will receive my monies within 24 hours and he will call back later for the BACS details, he calls back and takes the details but one hour later, after being told on numerous occasions that I will get my money he tells me the head of the claims department has dismissed my claim as the laptop was “damaged beyond repair” after 1 hours travel and so it was disposed of. I packaged this item extremely well. I then ring trading standards who informed me I may struggle without proof of being told I would get my money back. The next day I ring back and using the extension number the manager gave me I recorded the call and he confirmed he did tell me I would receive my monies. I sent a letter of deadlock and received no response, after speaking to trading standards I issued a legal letter 2 days ago. What chance do I stand? thanks