They purchased the debt from the co operative bank plc

Co-operative Bank The bank did not contact me during the covid 19 and I was self shelding during the covid 19. The fca website i am entitled to have 500.00 overdraft. The bank did not offer me overdraft because I have 200 overdraft. I have a look at the fca website its give us that the banks shouldn't give any late markers on my credit report which they have. They default me on September 2020. Now I am with the Financial Ombudsman Service for help. I notice that default amount is £214 which I dispute them first Link financial outsourcing Ltd £215.00 I received a letter from them saying my account has passed from the bank to link financial outsourcing Ltd. During the lockdown I suffering from generalised anxiety disorder due to the bank and debt collector actions. They were rude and threatening me on the telephone. I also report it the lender and they don't help me at all. I do have their final response from them its off to Credit association and financial services Ombudsman I will keep you updated