Hi All,
I visited SCS on Sunday 4th Oct with my mother, we just wanted to look around and get an idea of the sofa she would like in her living room. Shortly after entering a sales rep approached us and recommended some sofas which would be good for my mothers back, i told him we were just looking and didn't want to commit to anything that day. We also made him aware we would need it by November or before Christmas at the latest as my mother is expecting her first grandchild in November, which is why she is wanting to redecorate the room.
The rep then went on to the topic of finance and how we would be paying for the sofa if we were to get one, and as my mother doesn't have the best credit he said he would do a finance check in my name. However when doing this he lied about a number of my details such as my earnings being £2,500 (its actually only £500 a month), and my job role stating i was a store manager. This obviously made the financial check successful. Both me and my mother suffer anxiety and felt pressured into signing his tablet, i have never taken finance so was not entirely sure what i was signing as we were shown no terms and conditions.
Upon leaving the store i received an email with the conditions attached, and the cost of the sofa, which we thought was going to be £1600, and with all the extras ended up coming to £2700! the sales rep never told us this, just that it would only be an extra £3 a month to add them on. If we had known the terms and the price we definitely would not have signed for the sofas. To make matters worse he said he would try his best to get it to us before Christmas... however it seems as though it will not be ready until January so it is no good to us as she is desperate for one before this.
Upon arriving home we called back immediately , but were directed to head customer service, and when they tried putting us through to our store they were unable and said we would get a call back in 24hrs, this did not happen so we called again the following day and were told the same thing. It wasn't until Tuesday my mother received a call back, however because she was driving she was unable to answer and so missed it. Once again having to call back and getting told the same thing, to wait for a call back from store, however this time she asked whether there was at time limit in which cancellations can be made. The young girl on the phone said it is usually 7 days. We are now on Friday and the past 2 times she has tried calling they have just hung up, we have 2 days to try and cancel this but it doesn't look like we will get through to them in time.
I am just wondering if i could have some advice upon what to do as the terms are not clear about cancellation, and my mother is not a well person, she cannot afford the £2700.
Thank you for you time.