It was from the supplier.

Thanks for all your help. It took quite a few weeks but my son got his refund mid November.

He is 6' but still asking his mum to help sort things out.

Thank you so much for your quick replies and advice. I will help him get onto his bank first thing in the morning.

He paid by debit card. It is less than 30 days since he recieved it (delivered on the 5th). But he has been trying to send it back since the 24th the day it broke but they firstly sent a message back appologising for him not recieving it so we had to explain again it was broken and we wanted a refund.

I have looked at the distance rules on the gov site and the company appears to have abided by them.

Ordered on the 22nd August Delivered 5th September (didn't open for a few days) Broke 24th Sep Cost £69.99 + Delvery. He is 18 and weighs 200lb (max weight for the unicycle is 250lb) im not sure what informaton they provided him with in relation to distance selling rules, its the first item he has ever purchaced online. Thank you

My son purchaced a uncycle from www.xtremeinn.com. He used it lightly in the garden for 2 weeks, whilst idling the crank snapped so it is unusable, He contacted the company and they said he had to fill in a return request which he did, they then replied with "Regarding your return request, we would like to inform you that we must reject any claim that excludes acceptance as a warranty case, if the defect is not due to a material defect, but is caused by improper or unusually frequent use. Neither can we accept claims where the damages are considered to be caused by external influences (such as abrasions, sharp objects, excessive force applied, wear and tear, velcro etc.).If you are sure that none of the above mentioned causes applies, we may open a warranty process with the manufacturer, note though that in case the manufacturer rejects warranty, we would need to charge you on shipping costs and service/repair fees" He replied that he just wants his money back as the item was not fit for purpose. They replied again... "We kindly ask you to send the item(s) back in perfect conditions (unused, with labels, in its original packaging of the brand). Please don´t stick any label or tape on the original product packaging. (This is not applicable for items returned as defective, within the warranty period. In this case the item will be sent to the manufacturer to verify if the defect is covered by the manufacturer´s warranty)." He replied that he wanted conformation he will get a full refund when they recieve the item back, not prepared to wait for them to send it back to the manafacturer whome I believe is in China. Now what? is he entitled to a refund?