Hi All. Just as a matter of curiosity I sent a SAR's letter to JD Williams/N Brown requesting details of my late wife's account and a copy of the Default Notice. I received the reply today but it did not include a copy of the Default Notice. So I emailed N Brown Ltd and this is their response.
Good afternoon,
Thank you for your email.
We are sorry you are not happy with not receiving a copy of the default notice as requested. In our initial response we mentioned that in instances where we do not hold a copy of the information requested, we cannot provide it. However, we apologise that this point of your request was not addressed directly and therefore was not clear.
We have provided a list of letters issued on the account under the correspondence header. The letters included in this list, including the default notice, are system generated and we do not hold a copy of the actual letters. We only store the letter code and date it was issued, and this is what we have provided, along with an explanation as to what each letter is.
As we do not hold a copy of the default notice, unfortunately this means we are unable to provide it.
Kind regards,
Data Protection and Governance Team
So I can not check to see if the Default Notice meets the statutory requirements of the CCA.