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I will try and draft a particulars of claim today and will join money claim today also and do some research on the site about making a claim because I intend to ask for some money for the stress and effect this has had on my health as I have severe depression and anxiety and the worry of not getting this money back has caused me a lot of ill health
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I’ve got numerous messages from them saying the dispute is still open with PayPal and PayPal have confirmed with me on numerous occasions it is not open I have photographic proof from my PayPal account that the dispute is closed I have an email from PayPal to say they would accept any refund for me from them but as yet they have not tried to refund it I have the postal receipt which is proof of postage I have threatened legal action and still nothing no refund. I have a folder full of printouts of emails messages etc that have been sent back and forwards between myself and Evans I sent them a letter before court letter gave them till 14th September to refund still I get the same excuses about PayPal
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I’m in desperate need of help I bought some clothes online in may through Evans and paid through PayPal returned them all seven days later I waited the 14days for my refund and no refund came I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute I contacted PayPal they said the dispute had been closed but Evans at no point had attempted a refund. fast forward to today I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them I’ve also contacted their customer service too all I get is PayPal have cancelled refund because dispute is still open. I have proved that the dispute is closed I have got an email saying that if Evans sent the refund they would accept it but up until the date I got the email they have not once attempted a refund . I have sent them a letter before court email I have even offered to have the full refund as a gift card just to get this sorted ! I’m literally at the end of my tether and don’t know where to turn next ! i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
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I’m in desperate need of help I bought some clothes online in may through Evans and paid through PayPal then returned them all seven days later I waited the 14days for my refund and no refund came so I put in a dispute through PayPal but I didn’t get any emails to escalate the case so PayPal closed it evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute so I contacted PayPal they said the dispute had been closed but Evans at no point had attempted a refund fast forward to today I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them I’ve also contacted their customer service too and all I get is PayPal have cancelled refund because dispute is still open I have proved that the dispute is closed I have got an email saying that if Evans sent the refund they would accept it but up until the date I got the email they have not once attempted a refund . I have sent them a letter before court email I have even offered to have the full refund as a gift card just to get this sorted ! I’m literally at the end of my tether and don’t know where to turn next PLEASE PLEASE PLEASE CAN SOMEONE HELP ME ! I suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .