Dear BankFodder,
Sincere apologies that I have not provided any updates since my mediation. I wanted to receive my settlement so I can give a conclusive report.
The claim was for £400 - Cost of items lost, £15.44- Postage cost and £35-Cost of the claim.
The mediation session was via phone and being abroad, I was informed that the call had to be made to a UK telephone number, therefore, I had to roam my line at a cost of £1 per minute. This background is necessary as it was a disadvantage, I couldn't stay on the call for too long.
The usual back and forth ensued with Myhermes insisting on the fact that I didn't pay for extra cover and me claiming that I should not have to insure their internal processes. After several offers, I insisted on my money in full as I was co operating by ensuring that this matter was not taken to court. I settled for the cost of item and postage. I couldn't argue further because I had 2 minutes left in call time and was not willing to shell out another £10 to get more air time.
My take on this as has been emphasised in the group is to stand your ground. Myhermes have no intention to go to court and will settle for the full amount. If I had more time or was in the UK, I am confident I would have gotten my cost of instituting the claim as well.
Thanks to everyone for the encouragement and helpful tips.