Understood, but surely regardless if the claim is issued on the 15th day or the 23rd day in my case reasoning against Hermes is still valid? I hope my comments don't come across as being offensive, I am just curious. Is it still worth submitting?

Hello everyone. I'm still here. I knew it was a few weeks since I sent the letter off but I didn't realise it has been this long. July has gone quickly! Thanks for the reminder. I will issue the claim tonight. needless to say Hermes have not replied.

Hi all. I sent the letter yesterday and I've registered on www.moneyclaim.gov.uk. I will update the thread when I hear more.

Thank you BankFodder. I will study the section 47, 48 and 49 of the consumer right act tonight. I also replied to the ticket and attached the letter. I've received a very prompt response stating I should have bought insurance, which is to be expected.

Thanks Again, I have sent an email to hermessupport@myhermes.co.uk and I will send the physical letter tomorrow to this address: Hermes UK Capitol House,1 Capitol Close Morley, Leeds, LS27 OWH United Kingdom

Thanks for your replies. They are really helpful. Would it be best to send this letter as an email, on the support thread or a physical copy?

After reading some more threads on this site and looking at the slide show I would like to go ahead with a small claim against Hermes. I'm just not sure where to begin.

Apologies BankFodder. There was one parcel, two labels but only one label was used. Hermes claim both have been used, but that was not true.

Hello all. I'm having some issues getting a refund from Hermes for a lost parcel. On the 15th of May I bought a shipment label from the Hermes website to deliver a package valued at £130. When I got to the parcel shop I was told I could not print the label, so I bought another shipment label to ship my parcel, again valued at £130. Fast forward a few weeks and the first parcel has been reported to be delivered at 1.30pm on the 22nd of may. Despite the fact that nobody was recorded on the video camera for one hour either side of that time or that fact that the label was never used. The second parcel, has been lost. Hermes have admitted they have misplaced the parcel and guided me to submit a claim.As I did not opt for their insurance they have offered a refund of £20. I have not yet accepted this claim. Do I have any right to a full refund? If so, how do I go about it? Thanks for any help.