Bought a 3-seater about six months back. And alignment of seats was gone within few weeks. The left side seat is hanging 3-4cm backwards and right side seat has gone 3-4 cm sideways. I informed them by email asking if this is normal, and do I need to worry about this as the misalignment may deteriorate further in future. They sent one technician home who scrwed some screws in the wood frame and left. The sofa went sagging withing next few days again and we complined again. Same guy visited us and left us doing nothing, very rude, saying everything is exactly how it should be. When we asked him to look at the back of the sofa where the whole frame is out of shape, he kept pointing from the front that everthing looks ok from the front. We told this to customer care who asked for images which we provided. They said everything is fine and cant do anything further. The gaps in the sofa are slowly increasing. Should I go to Small claims court