I know it has been a while since I last contacted you, my apologies. As in my last post. I asked if there was a disclaimer warning notice relating to the use of the scanners. If there was no such notice then they have not allowed for human error and by default you would not be charged. I am sure that if customers knew of such a notice they would either not use the scanners or they would be extra vigilant when using the scanner if they knew what the consequences would be. If there is no such notice have you appealed to their claim of shoplifting theft. Yours Shalamar138

Sad as this is. The use of the scanner system to do your shop is based on trust without error. It seemed a bit harsh on the store manager`s behalf but he/she would have a policy and procedure to follow as he/she might lose their job for not following the process. Is there a warning notice beside the scanners indicating something like "You must scan all items in your basket" "Failure to do so will be deemed as shoplifting and could lead to possible prosecution" Check the store and see if there is such a notice. If there is not such a notice displayed you may have an option to appeal to the store and police for wrongful prosecution and not allowing for human error. I know hindsight is a wonderful thing but accepting the punishment there and then may restrict your chance of appeal. I wish you well

Contacting 3 network will not work as the debt has been passed on to a DCA. You need to contact the DCA and sort it with them. Confirm the balance owing on the a/c with the DCA and pay it all off. If you pay off the balance the DCA will transfer the details back to 3 Network. You then press for a refund and if it is verified you had a poor service you will be refunded. All the time the debt is hanging on it will invariably affect your credit file, hence pay off the debt and claim it back afterwards. If the DCA is legit they will confirm the outstanding bal and their business address details incl tel number by letter and you can cross check using a search engine online then call them back to verify. You would not receive emails or text messages from a DCA as they would need hard copies and a paper trail in case they need to take the matter to court. I note on a prev reply from dx100uk that its possible junk and this would be correct. If you have received a letter then it will have a letterhead and you can cross check their details as above. If you decide to contact the ombudsman at this stage they will ask if you have tried to resolve with the DCA and if you tell them you have not contacted the DCA then they will refer you to the DCA to resolve. PLEASE NOTE: Please take adhere to my prev advisories and this advice. PLEASE DO NOT TRY TO CIRCUMVENT THE CORRECT PROCESS as this will take longer to remedy.

Thanks for that Andy. You are right and I think it comes under the "fit for purpose" flag. You would be surprised on how many customers try to lie under this flag to try getting out of their contract. The system can be checked and to see the type of signal that the customer is getting and there is found "no issues". A lot of customers for example do not realise that sometimes it is not the service provider at fault but the server that they are connecting to. With FB for example it may depend on the time of day you use it meaning when you log into FB when the servers in America are very busy and this causes them to run slow and the result is that automatically the customer thinks it`s the network and signal at fault but really it`s a slow FB server. We ask them to do a signal scan by way of a broadband speed tester and wvolla it has a good signal. I hope others can see this and give a speed tester a try. Unfortunately I cannot name these tools but you can find them on a search.

Hello Andy, I worked for a mobile company for 13 years and I dealt with calls like this all the time. As like my previous message I retired from my job 2 years ago A mobile contract is legally binding whether verbal or paper. The trial period is there to allow the customer to have a cooling off period and last time I worked for this company the cooling off period was 14 days. During this time the customer connects the equipment and the sim then the customer calls CS to register the sim and activate it. Whether it be a mobile phone or a data dongle it`s the sim that identifies and connects. The customer decides during this time (14 days) that he or she is satisfied with either the phone or data sim on the quality of the network and signal. Customer say`s that he found the signal quote : "First week of using it to stream was an absolute disaster as the network was absolutely piss poor". Why did he not cancel then which was well within the 14 day period ! By default the customer can run the sim for as long as they wish to check the network and to be happy with the signal. The day before the end of the 14 day period the customer can contact the phone company either by phone, chat, email, friends phone or phone shop to cancel. Because there are so many ways that the customer can contact the company there is no excuse that the customer failed to cancel. Stopping or limiting the DD does not help as it makes the matter worse. It triggers a default action and starts collection proceedings. The phone company does their best to resolve the problem. Firstly I worked in customer service with business customers then moved on to tech support that dealt with signal and masts and mapping that involved masts that like all electrical equipment develop faults. These faults trigger a fault action and an engineer is sent out in a very short time to correct. When customers call advising that they are having a signal problem and want to close their contract. The area where the sim is used is checked and signals are sent to the masts to check for faults. There is a timescale of how long the customer is without a service and by default the customer is then allowed out of the contract. It is not in their best interest for a phone company to provide a bad service in fact they thrive on good service. They do this with policies and procedures to protect the customer always. There is a saying " you can make a customer happy some of the time but you cannot make all of them happy all of the time" All mobile phone companies have the technology to provide a good service and are continually overseen by Ofcom the UK's communications regulator to meet the best standard possible. I hope that this helps with Rebeleye with his question.

I worked for a mobile phone company and unfortunately the contract is yours. The policy is that if you get the contract online then you receive the equipment you have 14 days from receipt of the equipment to decide if you want to keep the sim or not. If you got the sim in-store and signed a contract then as soon as you walk out the door the sim and it`s term of contract is yours. It appears on your initial statement for help that this is what has happened. Every mobile phone / sim contract is the same with every network and yes they can chase you for the money. If it has gone to a DCA (Dept Collection Agency) you will be liable to their costs as well. When it gets to the stage of a DCA then all communication will be through them and not your mobile network as the DCA will have bought the dept from the mobile network. I have duplicated this on to both FB and CAG.

It`s the time delay between the hammer dropping to the bidding frenzy online. This is sometimes up to 2 mins so when you are looking at the auction online and you see the hammer drop it could have dropped earlier or later subject to the speed of the connection and bandwidth including the server used.

I would ask the auction house who were conducting the auction for a copy of the terms and conditions. Especially relating to online bids and the time delay of when the hammer drops and the time of the accepted bid online. I attend an auction near where I live and the auctioneer when getting an moment of silence of no further bids received he will allow 3 seconds before dropping the gavel meaning he will say eg £50 the room £55 online £60 the room. Then silence "any further bids - one two three" and drop the hammer. From the point of the hammer dropping and a full 3 second delay (warning) the winner is the one with the successful bid. However if there is a rush of people clicking online then it is the received confirmed final bid online that wins the item . There might be a rolling proxy bid and that bidder would get the item. So if the item is going up in £5 increments and the buyer has invested say £100 in advance then instead of clicking to bid on the rise in price of £5 increments then this bidder wins the bid up to the total of his investment of £100. If the bidding goes up to more than the £100 then other bidders gets the item. I also bid for items online with a well known auction site and I place a bid on a price that I feel that the item is worth (this being a much higher amount than that displayed). So without going back in to continue to bid and if the item comes in at less than that of the amount that I have invested online then in the final frenzy of bidders I have more of a chance to getting the item because my bidding is automatically accepted with each rising increment. This system I feel is the same that the auction of the item that Bigboykarl would have been using. It is a complicated process and I hope that I have explained myself as clear as possible.

I wont Always ready and waiting

Thanks for that HB. As I said before I have assisted others before but just on the FB page and have enjoyed doing this. So you never know I might bump into you some time in the future ha ha ha ha C YA - HB Shalamar138

I can always ask SKY if they want it back and pay me for it ha ha ha ha ha As Simon says "JUST KIDDING"! I suppose if anything this entry is going to be a strong advisory to not buy a mini box privately otherwise you will get stuck with it ! I had a look for the intellectual property IP rights :- Intellectual property rights are the rights given to persons over the creations of their minds. They usually give the creator an exclusive right over the use of his/her creation for a certain period of time. I would like to thank everyone for their advice and help

This is the response from eBay:- We had to remove your listing because it didn’t follow our Enabling infringement policy. Listings or items that encourage or enable copyright or trademark infringement are not allowed What activity didn't follow the policy We removed your item as it was reported to us by Sky. Please note that this item is not allowed on our site. Please don't relist this item.For more information please read our help pages or contact Sky directly on: https://business.sky.com/fighting-fraud/ OR sky@rightsmediation.com I also tried another selling website and got the same response Unfortunately we have had to remove your ad "Sky Q Multiroom Minibox" posted in the category "Satellite & Cable Equipment" from the site. We have reason to believe that your ad is offering an item that infringes on intellectual property (IP) rights. It is likely that the IP rights owner has contacted us to alert us to this ad. there are numerous ads of the same box being sold right now:- WHat is intellectual property (IP) rights. (ads removed - dx)

Samantha saw my post on the FB page and advised I might get assistance because I originally paid for the minibox and because of SKY`s intervention means I am stuck with a box (having left SKY) that I cannot sell on. But eBay still listing boxes for others. Hmmm very unfair and discrimatory !

Hi HB, I`m new to this site and how it functions. Seeing the reply I thought it was just me who would see the changes. But if it was you who assisted A BIG THANK YOU

Thank you As the minibox is a spur and cannot receive programming on its own. It is rendered useless without a contracted Q box and subscription for multiroom being put in place. This then cannot be rendered copyright infringement. The seller of such a box would then be correct to sell the box. It is the buyer who would infringe copyright without having subscribed to SKY to activate multiroom authorisation. Many thanks for your help and taking the time to edit my post. I have been around for a long while (a bit long in the tooth) and a bit thick Do I just leave your correction as it is or do I relist it Thanks again