A while back in 2016 I sent a letter enquiring whether I had ppi on the account, this was when a friend advised me of all this.
They replied saying yes , giving start date and amount in ppi and they trust that fulfils maybe request.
They didn’t advise me it had been Mis sold so I assumed that was it and I wasn’t eligible.
Then in July 19 applied on their online enquiry form.
Received many “ were still looking at your complaint letters and a questionaire”.
Sent Sar
took a while to return
- no info on credit card agreement or application as 1997.
But hasn’t my letter above to them and statements from 2011-2018.
They have told me I applied via postal application form but this information isn’t not held in the Sar and I cannot remember
thanks for your assistance