@comebackjimmy I really appreciate you for sharing your story with me. This morning I received a letter from Barclays in response to the complaint I logged last week and it is as dissatisfying as ever! I am still confused as to who will be able to hold these people accountable. Yes, my account is completely closed and Barclays is still 'unable to provide me with information on the guidelines used'. They have also sent me a leaflet on how to take my complaint further with the help of the Ombudsman service which I have started already. I will be opening up a new account with another but I refuse to stop until I get a valid and satisfying reason. I might be speaking from emotion but it has really broken me. I will still pursue them as I was treated unfairly.

There are no funds in the account as of now as the money I was meant to receive got suspended and never reached my account. I also do not have any other accounts?

My account has actually been almost inactive for the most part for the past year as I don't work. Any sums of money I do receive are very small amounts and always from the same people I've been receiving it from for years. The only thing I could say is that I share an address with someone but that has nothing to do with me. Do u think Barclays would prosecute me by associating my account to the address I am living at? That still doesn't make any sense and simply incompetent.

I've been an account holder for more than five at Barclays bank. About 10 days ago, I headed to my local branch in hammersmith to make a usual transfer between my own accounts as I was expecting funds to reach me. It is when my card got rejected by the machine that I noticed something was off. I headed to the counter and was told by a member of their staff that my accounts have been closed. Keeping in mind that I've never done anything illegal or in breach of their terms and conditions. So you could imagine I was unplesantly surprised and gobsmacked! But that was only the beginning of my confusion. The lady helping me at the counter could not give me any information at ALL as to why this was happening. She asked to come back the next day with an ID. The next day, I was given the same response without further explanation and was sent home with a one-page letter explaining nothing but a vague statement stating that ' I was in breach of the terms and conditions.' My confusion then led me to become extremely frustrated as I had run out of money for food for my family. Naturally, I called a number given to me by a barclays staff and again was told that my accounts were completely shut and that they could not give me any more information or even allowed to check my balance, so I can get my funds out. That same day, I proceeded to log a complaint and was given a reference number and instructed to wait for a letter letting me know of the following steps. I was also told that my account was under review/ investigation. Here are some of the points I would like to make: I felt personally attacked by an institution that I've always been loyal to. If my accounts are under review like they say, I should have been NOTIFIED and not SHUT DOWN. I was never sent a letter through the post to notify me. I still to this day have not received a letter through the post or a call to allow me to understand what I'm being investigated for. Meanwhile, I am stranded with an empty fridge and two kids who are at home suffering with me. The funds I was expecting were sent back and delayed because Barclays decided to close my accounts without telling me my accounts were under review. Has anyone been treated unfairly by Barclays? What can I do to get their attention and make them realise what they have done???