Thankyou so much for your reply I will do that

When I called to book plumber they took my debit card over the phone and took the payment of £180 and said they wouldn't send anyone out until a payment for the first hour was made over the phone, I was reluctant to do that, i was left with no other choice, I had also paid extra because I mentioned it was an emergency, normal charge is £99 per hour

Thankyou HB

Hi as s consumer i want to bring this to attention, so no one else goes through what i have just been through over the last 2 days, need some advice as I'm not getting anywhere with this Below is the email I have sent to plumbing force customer services - still waiting for a reply --------- Waheed