Hmm I am starting to wonder. When I called Santander (after receiving their letter out of the blue) I asked which creditor they were talking about? They said they believed it must have been a store card. I said oh right, well I had a Debenhams one years ago but no info on that so please could I cancel the process. The guy on the end of the phone insisted I phone Abacus (who I cannot find on line to email)...And gave me a tel no. I wrote it down and I don't think he believed I had because then he asked me to read it back to him...I didn't ask to read it back, he did with me (it is normally the other way round)... This is sounding a bit dodgy because apart from the letter I received yesterday from Santander I have no connection with them at all. Not even a bank account. Just reading the letter again, it also says they wrote to me before. They didn't! Guys...Do youu think I am about to be scammed? www.fca.org.uk/.../abacus-financial-management-clone Names: Abacus Financial Management (Clone of FSA authorised firm) Telephone: 0207 193 9451. Be aware that the [problematic] may give out other false details or mix these with some correct details of the authorised firm. FCA authorised firm details. This FCA authorised firm that fraudsters are claiming to work for has no association with the ‘clone firm. I was given this number by Santander 08000235477 (I haven't rung it)....But there's a forum about 0800 numbers saying they are generally [problematic]. At the bottom of the letter it says "If you have recently responded to our previous request for information, please ignore this letter." I have never had a previous letter.

17 years ago I had the card....Long time ago.

Ok thanks. What is a SAR?

I told Santander I want to cancel the claim because I can't find any documentation on the store card. Santander tell me I have to check with Abacus first.

Santander have said I have to contact Abacus to tell them I want to cancel the claim. I believe it was a Debenhams Store card and I have moved since that address. I am just worried that I have to pay a fee to cancel.

I have received a letter from Santander saying they need documents to follow up a PPI claim from a store card I had years ago but I no longer have any records and wondered how I can close the process.