I booked a one way flight online for my wife and I with Ryanair in December '19 for a flight from Spain to UK in August '20. The flight confirmation showed that the cost of the flight was €145.68 and that my card had been debited £133.01. I don't recall being given the option of choosing to pay in euros or GBP but it is possible that I was.
On 5/2/20 they contacted me to advise that "Due to the non-delivery of the Boeing Max aircraft this summer, please be advised that there has been a significant time change to your Ryanair booking". It was in fact much more than a significant change in that it was a cancellation of a flight on that day from that airport which had been tailored to fit our preceding travel plans so I just asked for a refund, as I could not find a suitable alternative with Ryanair.
The refund was processed and Ryanair sent me an email stating, "We confirm that your refund request has been processed back to the form of payment used to pay for your booking. Your issuing bank will take 5-7 working days to process this refund amount back to your account. The amount refunded to your credit/debit card is GBP 133.01" When I checked my bank account I saw that they had refunded me €145.68 which when exchanged left me £119.58 leaving me £13.43 out of pocket. On contacting Ryanair they said it was my bank's fault and not theirs as they refunded the full amount paid. My bank advised that Ryanair debited my account originally in GBP therefore they should have refunded this amount in GBP.
I made an official complaint to Ryanair which they have rejected stating that I was in breach of their General Conditions of Carriage by not selecting the correct payment option. I feel that because they did a currency conversion on payment and debited my account in GBP that they should have refunded the GBP amount that they took.
I also wonder how many others has this happened to and I smell a large rat.
Could anyone offer any views on this, and/or if I have any comeback and where I could take it please?