NPLondon
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all arrived and despite the delay it was in good condition. The only odd thing is that there IS a label attached to the box addressed to the location in Newcastle. DHL said it never went there and it was a duplicate tracking number - perhaps they forgot to remove this... I just don't know what to think about all of this. Of course it great that it finally arrived but the awful support from the company has resulted in a lot of running around to get it delivered to the correct address.
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28 days after the parcel was 'delivered' it finally was delivered to me at 10.02 on the 4th Feb. The official story is that it had a duplicate tracking number which meant it was undeliverable and was the reason why it was returned to Germany. This despite having a legible address. No one knows how or why this happened but it's been a lot of work from all sides to get this tracked down and solved. What do we do now?
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