I had an E-Mail from Ambrose Wilson telling me my E-Mail address for the A/C had been changed and if I hadn't changed it, to notify them - I did that on 18th. December 2019 and received an acknowledgement that it would be dealt with within 24 hours - it wasn't dealt with AT ALL. I had a further E-Mail from them advising me that they were processing my order - I notified them on 18th. December, "that I hadn't placed an order". I received an acknowledgement that the matter would be dealt with within 24 hours - IT WASN'T DEALT WITH AT ALL!!. I had another E-Mail from them and from the courier, Hermes, advising about the delivery - I notified them & Hermes that I hadn't placed an order, received an acknowledgement from Ambrose Wilson that it would be dealt with within 24 hours - IT WASN'T DEALT WITH AT ALL. I had a further E-Mail from Hermes showing that the item THAT I HADN'T ORDERED, HAD BEEN DELIVERED TO AND SIGNED FOR BY SOMEBODY ELSE. I again notified Ambrose Wilson of this fact and again received an acknowledgement that it would be dealt with within 24 hours - IT WASN'T DEALT WITH AT ALL. I had actually sent 9 E-Mails to Ambrose Wilson advising them of possible FRAUD on my A/C or else pure incompetence by Ambrose Wilson, WHAT DID THEY DO ABOUT IT? ABSOLUTELY NOTHING!! I returned home after Xmas to find a Statement from Ambrose Wilson for £332.00, for an item that not only hadn't I ordered, but I'd notified them in no less than 9 E-Mails, I hadn't placed an order!!! THEY HAD DONE NOTHING!!. I have spent over two and a half hours on the phone to them since coming back from Xmas and have obviously been speaking to a "bunch of idiots". They've told me they have now removed the item from my A/C, but I am still unable to log-in to check that is true. I have told them that if impacts my Credit Score, I WILL SUE THEM!!!!! They said they would ring me/send me an E-Mail by 14/01/20 - THEY DIDN'T RING ME OR SEND ME THE PROMISED E-MAIL. I rang them and was told that the person I had spoken to and promised to ring/E.Mail me i.e. Zubair, had written down the WRONG E-MAIL ADDRESS - THE INCOMPETENCE CONTINUES. The FRAUD DEPT told me that a Manager from Customer Services would contact me to discuss compensation. The Manager from Customer Services has, morning 17/01/20, told me that "it is with the FRAUD DEPT". When you ring the FRAUD DEPT, YOU CAN'T GET THROUGH AND NEITHER CAN THEIR HEAD OFFICE. That makes me think that there is an awful lot of fraud going on at AMBROSE WILSON. AT SOME POINT THEY WILL, NO DOUBT STATE " WE TAKE REPORTS OF FRAUD VERY SERIOUSLY". OBVIOUSLY THEY WILL BE LYING" TAKE MY ADVICE - GO SOMEWHERE ELSE!!!!!!!!!