That’s amazing thank you. Il post this and see what happens.

No I just cancelled the DD after completing a 12 month contract. They did receive the entire 12 months of payments. If I ignore everything what will be the next step? Small claims court or selling the debt to a real collection agency?

Hi everyone, I am currently getting persistent texts and emails from CRS. Situation is as follows. Started membership in July 2018 12 month minimum term Cancelled DD in June 2019 after payment so full 12 months paid for (no reply to cancellation email address). CRS are now pursuing me for 3 months of membership + £25 per month + CRS fee. They have agreed to waive their fee if I pay the 3 months additional fees. I told them over the phone I did not intend to pay as after trying to cancel via the email address they provided I had no reply from them, hence the cancellation of my DD. I understand CRS are in fact Harlands under a different company name. Any advice on how to proceed would be really appreciated They have now sent me the letter saying they may pass to a debt collection agency or take legal action.