I am struggling with Southern Water. I have been on the Watersure Tariff since at least 2003. I have a severe disability and care for a daughter who has a severe disability.
I always seemed have struggled keeping up with payments or so I thought. Southern Water claim I owe them 2.4 K. I have looked through my bills since 2008 and they have on most bills been failing to apply the Water Sure Tariff so have been overcharging me by up to £700 a year.
I don’t think we are an isolated case and as many people on the Watersure Tariff are vulnerable they are less likely to of complained or picked up on the overcharging. I suspect there are thousands of people who have been overcharged but are unaware.
Dealing with them is difficult, and they appear to have a culture of being defensive ,covering up with absolutely no transparency.
The manager I spoke to said he would look into the overpayments!!, like it was my fault. They have had me hounded by debt collectors and have even had a default registered on my credit file.
It is bizarre because it would now appear that they owe me a considerable amount of money.
They are impossible to deal with I have felt bullied by them and there inability to take any responsibility for this maladministration.
I asked for a SAR which turned up today incomplete so I have put in another request.
The manager is calling me back on Friday and will explain to me the difficulties with my complaint.
Has anyone got any advice or has anyone has anyone had any similar experiences?